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Role Snapshot
Lead product management for Penn Foster Group's Academic Services domain, overseeing transcripts, transfer credit evaluation, grading tools, and externship workflows. This role directly impacts learner persistence and completion rates by ensuring academic processes are reliable, fast, and equitable.
Key Responsibilities: Define and execute the product roadmap for academic services systems, reducing process bottlenecks and turnaround times while partnering with instructors, evaluators, and operations teams to identify pain points. Collaborate with Engineering, Design, and Data teams to implement improvements in transcript evaluation, transfer credit accuracy, grading timeliness, and externship workflows.
Skills & Tools: Strong systems thinker with expertise in improving operational and staff-facing tools, excellent analytical mindset with ability to define metrics and measure impact, and demonstrated proficiency in writing user stories and acceptance criteria. Skilled communicator with cross-functional collaboration experience and familiarity with Agile practices.
Qualifications: 3-6+ years of product management experience with demonstrated ability to break down complex workflows and navigate competing priorities. Experience in higher education, operationally complex environments, or academic record systems is preferred.
Location: United States
Compensation: $90K–$130K/yr
Job Description
The full job description is available on Penn Foster Group's website.
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