Salesforce Engineer II

Job Title Salesforce Engineer II (Hybrid) Job Description About the Role The Salesforce Engineer II will play a key role in designing, developing, and enhancing Salesforce solutions that support Kaplan Singapore’s Student Journey operations. This role requires strong expertise in Salesforce Education Cloud or the Education Data Architecture (EDA), along with solid hands-on experience in Apex, LWC components, platform events, and external integrations. The successful candidate will collaborate closely with internal stakeholders, vendor partners, and other engineering teams to implement enhancements, ensure system scalability, and deliver innovative solutions that align with business goals. Key Responsibilities Design, develop, and enhance Salesforce Education Cloud solutions that align with business and academic processes. Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), flows, and platform events. Collaborate with external vendors to review, develop, and deploy enhancements while maintaining code quality and compliance with Kaplan’s standards. Integrate Salesforce with external systems using APIs, MuleSoft, or custom connectors. Support the setup and maintenance of Salesforce data backup, data masking, and security solutions. Work closely with the Business Applications team and other developers to plan and deliver roadmap features and system improvements. Perform system troubleshooting, issue resolution, and performance optimization. Participate in code reviews, technical documentation, and release management activities. Stay informed about Salesforce releases, Education Cloud updates, and AI innovations applicable to Salesforce or the wider technology ecosystem. Contribute to exploring and implementing AI-driven solutions (inside or outside Salesforce) that enhance student engagement, automation, and analytics. Required Skills & Experience 3-5 years of Salesforce development experience, preferably within the Salesforce. Proven experience in Salesforce Education Cloud and solid understanding of the Higher Education Data Architecture (HEDA). Strong technical skills in Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Flows. Hands-on experience with Platform Events, Asynchronous Apex, and External Integrations. Familiarity with Salesforce data backup, and data masking tools. Experience working in Agile/Scrum environments and collaborating with cross-functional teams. Strong communication and stakeholder management skills — able to work effectively with vendors and internal teams. Keen interest in continuous learning, innovation, and emerging technologies, especially AI and automation tools. Preferred / Advantageous Skills Exposure to Salesforce Marketing Cloud (e.g., Journey Builder, Contact Builder, or Data Extensions). Familiarity with Agentforce or other Salesforce AI capabilities. Experience or interest in AI-based tools or solutions outside the Salesforce ecosystem (e.g., machine learning APIs, data-driven chatbots, or predictive analytics). Experience with Salesforce DevOps tools such as Copado, Gearset, or Jenkins.

Relevant Salesforce certifications such as: Salesforce Platform Developer II or Salesforce Education Cloud Consultant Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area IT Development Business Unit 00092 Kaplan

Health Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws. Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes). Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India. California Worker Privacy Statement Questions? Please contact us at knarecruiting@kaplan.com.