Operations Manager

Lumion is seeking an Operations Manager to lead its offshore servicing team, ensuring operational excellence and compliance while enhancing borrower and partner experiences.

Responsibilities: Oversee daily operations, manage offshore teams, ensure compliance with regulations, develop performance dashboards, and collaborate cross-functionally for operational support.

Responsibilities:

Skills: 3-5 years of operational management experience, strong compliance and risk management knowledge, and exceptional communication and leadership abilities.

Skills:

Qualifications: Preferred candidates will have experience in fintech or edtech operations, familiarity with student financing, and exposure to payment processing platforms.

Qualifications:

Location: Position based in South Jordan, Utah, US with no remote work option.

Location:

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

Compensation:

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

We are a fast-growing startup seeking a dynamic and detail-oriented Operations Manager to oversee Lumion’s offshore servicing team. Your primary objectives will be to ensure operational excellence, deliver high-quality borrower and partner experiences, and build scalable systems that support our rapid growth. You must be a strong operator with experience in offshore team management, process optimization, and compliance-driven environments. Success in this role requires outstanding leadership, problem-solving skills, and the ability to balance strategic oversight with hands-on execution. Your compensation will include equity ownership.

Operations Manager

Operations Manager

Operations Manager

Employment Type: Full-time, in person in South Jordan, Utah

Employment Type:

Employment Type:

Employment Type:

Daily Operations

Daily Operations

Daily Operations

Daily Operations

• Oversee day-to-day operations across servicing, and collections activities
• Ensure adherence to Standard Operating Procedures (SOPs) and implement continuous process improvements.
• Monitor workflows, service levels, and operational metrics to meet performance goals.
• Resolve escalated issues with professionalism, balancing empathy and accountability.

Oversee day-to-day operations across servicing, and collections activities

Ensure adherence to Standard Operating Procedures (SOPs) and implement continuous process improvements.

Monitor workflows, service levels, and operational metrics to meet performance goals.

Resolve escalated issues with professionalism, balancing empathy and accountability.

Oversee day-to-day operations across servicing, and collections activities

Oversee day-to-day operations across servicing, and collections activities

Ensure adherence to Standard Operating Procedures (SOPs) and implement continuous process improvements.

Ensure adherence to Standard Operating Procedures (SOPs) and implement continuous process improvements.

Monitor workflows, service levels, and operational metrics to meet performance goals.

Monitor workflows, service levels, and operational metrics to meet performance goals.

Resolve escalated issues with professionalism, balancing empathy and accountability.

Resolve escalated issues with professionalism, balancing empathy and accountability.

Team Management (Offshore)

Team Management (Offshore)

Team Management (Offshore)

Team Management (Offshore)

• Lead, train, and supervise offshore operations teams located in the Philippines, Mexico, and South Africa.
• Set clear KPIs, track productivity, and provide ongoing coaching and feedback.
• Conduct regular check-ins, audits, and performance reviews to ensure compliance and quality.
• Foster a culture of accountability, collaboration, and operational excellence.

Lead, train, and supervise offshore operations teams located in the Philippines, Mexico, and South Africa.

Set clear KPIs, track productivity, and provide ongoing coaching and feedback.

Conduct regular check-ins, audits, and performance reviews to ensure compliance and quality.

Foster a culture of accountability, collaboration, and operational excellence.

Lead, train, and supervise offshore operations teams located in the Philippines, Mexico, and South Africa.

Lead, train, and supervise offshore operations teams located in the Philippines, Mexico, and South Africa.

Set clear KPIs, track productivity, and provide ongoing coaching and feedback.

Set clear KPIs, track productivity, and provide ongoing coaching and feedback.

Conduct regular check-ins, audits, and performance reviews to ensure compliance and quality.

Conduct regular check-ins, audits, and performance reviews to ensure compliance and quality.

Foster a culture of accountability, collaboration, and operational excellence.

Foster a culture of accountability, collaboration, and operational excellence.

Compliance and Risk Management

Compliance and Risk Management

Compliance and Risk Management

Compliance and Risk Management

• Ensure operational processes comply with federal and state regulations, as well as company standards.
• Stay current on industry requirements and update training and procedures accordingly.
• Identify risks, implement safeguards, and escalate issues to leadership promptly.
• Uphold high standards of data integrity and borrower communication.

Ensure operational processes comply with federal and state regulations, as well as company standards.

Stay current on industry requirements and update training and procedures accordingly.

Identify risks, implement safeguards, and escalate issues to leadership promptly.

Uphold high standards of data integrity and borrower communication.

Ensure operational processes comply with federal and state regulations, as well as company standards.

Ensure operational processes comply with federal and state regulations, as well as company standards.

Stay current on industry requirements and update training and procedures accordingly.

Stay current on industry requirements and update training and procedures accordingly.

Identify risks, implement safeguards, and escalate issues to leadership promptly.

Identify risks, implement safeguards, and escalate issues to leadership promptly.

Uphold high standards of data integrity and borrower communication.

Uphold high standards of data integrity and borrower communication.

Reporting and Tracking

Reporting and Tracking

Reporting and Tracking

Reporting and Tracking

• Develop and maintain dashboards to track operational performance and offshore productivity.
• Analyze data to identify risks, inefficiencies, and opportunities for improvement.
• Prepare regular reports on operations, service quality, and team outcomes for leadership.

Develop and maintain dashboards to track operational performance and offshore productivity.

Analyze data to identify risks, inefficiencies, and opportunities for improvement.

Prepare regular reports on operations, service quality, and team outcomes for leadership.

Develop and maintain dashboards to track operational performance and offshore productivity.

Develop and maintain dashboards to track operational performance and offshore productivity.

Analyze data to identify risks, inefficiencies, and opportunities for improvement.

Analyze data to identify risks, inefficiencies, and opportunities for improvement.

Prepare regular reports on operations, service quality, and team outcomes for leadership.

Prepare regular reports on operations, service quality, and team outcomes for leadership.

Cross-functional Collaboration

Cross-functional Collaboration

Cross-functional Collaboration

Cross-functional Collaboration

• Work closely with Finance, Product, and Technology teams to ensure seamless operational support.
• Provide insights from servicing and offshore operations to improve systems and borrower experience.
• Partner with leadership to scale Lumion’s operational footprint in alignment with company growth.

Work closely with Finance, Product, and Technology teams to ensure seamless operational support.

Provide insights from servicing and offshore operations to improve systems and borrower experience.

Partner with leadership to scale Lumion’s operational footprint in alignment with company growth.

Work closely with Finance, Product, and Technology teams to ensure seamless operational support.

Work closely with Finance, Product, and Technology teams to ensure seamless operational support.

Provide insights from servicing and offshore operations to improve systems and borrower experience.

Provide insights from servicing and offshore operations to improve systems and borrower experience.

Partner with leadership to scale Lumion’s operational footprint in alignment with company growth.

Partner with leadership to scale Lumion’s operational footprint in alignment with company growth.

Required

Required

Required

Required

• 3–5 years of experience in operations, loan servicing, payments, or financial services.
• Proven success managing offshore teams with measurable performance outcomes.
• Strong understanding of compliance and operational risk management.
• Track record of building, scaling, and optimizing operational processes.
• Excellent organizational skills and attention to detail.
• Exceptional communication and leadership skills, with the ability to manage across time zones.
• Adaptable, resilient, and comfortable in a fast-paced, startup environment.

3–5 years of experience in operations, loan servicing, payments, or financial services.

Proven success managing offshore teams with measurable performance outcomes.

Strong understanding of compliance and operational risk management.

Track record of building, scaling, and optimizing operational processes.

Excellent organizational skills and attention to detail.

Exceptional communication and leadership skills, with the ability to manage across time zones.

Adaptable, resilient, and comfortable in a fast-paced, startup environment.

3–5 years of experience in operations, loan servicing, payments, or financial services.

3–5 years of experience in operations, loan servicing, payments, or financial services.

Proven success managing offshore teams with measurable performance outcomes.

Proven success managing offshore teams with measurable performance outcomes.

Strong understanding of compliance and operational risk management.

Strong understanding of compliance and operational risk management.

Track record of building, scaling, and optimizing operational processes.

Track record of building, scaling, and optimizing operational processes.

Excellent organizational skills and attention to detail.

Excellent organizational skills and attention to detail.

Exceptional communication and leadership skills, with the ability to manage across time zones.

Exceptional communication and leadership skills, with the ability to manage across time zones.

Adaptable, resilient, and comfortable in a fast-paced, startup environment.

Adaptable, resilient, and comfortable in a fast-paced, startup environment.

Preferred

Preferred

Preferred

Preferred

• Experience in fintech, edtech, or SaaS operations.
• Familiarity with student financing models, including loans or Income Share Agreements.
• Exposure to payment processing platforms (Finix, Payabli, Stripe, etc.).
• Background in education, admissions, or student financial services.

Experience in fintech, edtech, or SaaS operations.

Familiarity with student financing models, including loans or Income Share Agreements.

Exposure to payment processing platforms (Finix, Payabli, Stripe, etc.).

Background in education, admissions, or student financial services.

Experience in fintech, edtech, or SaaS operations.

Experience in fintech, edtech, or SaaS operations.

Familiarity with student financing models, including loans or Income Share Agreements.

Familiarity with student financing models, including loans or Income Share Agreements.

Exposure to payment processing platforms (Finix, Payabli, Stripe, etc.).

Exposure to payment processing platforms (Finix, Payabli, Stripe, etc.).

Background in education, admissions, or student financial services.

Background in education, admissions, or student financial services.

• Unlimited paid time off
• Generous benefits allowance
• Health Insurance Reimbursement
• 401(k) plan
• We’ll pay your cell phone and home internet bill up to $200
• $100/month toward your personal wellness (however you define it)
• Paid Maternity and Paternity leave

Unlimited paid time off

Generous benefits allowance

Health Insurance Reimbursement

401(k) plan

We’ll pay your cell phone and home internet bill up to $200

$100/month toward your personal wellness (however you define it)

Paid Maternity and Paternity leave

Unlimited paid time off

Unlimited paid time off

Generous benefits allowance

Generous benefits allowance

Health Insurance Reimbursement

Health Insurance Reimbursement

401(k) plan

401(k) plan

We’ll pay your cell phone and home internet bill up to $200

We’ll pay your cell phone and home internet bill up to $200

$100/month toward your personal wellness (however you define it)

$100/month toward your personal wellness (however you define it)

Paid Maternity and Paternity leave

Paid Maternity and Paternity leave