Training Operations Specialist

🇵🇰In-Person - Karachi, PakistanPKR 130K–PKR 150K/mo1w ago

Corporate Operations Operations Management Training Operations Project Management Vendor Management Workforce Development

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Role Snapshot

The Training Operations Specialist coordinates end-to-end training delivery operations for QuickStart's cybersecurity workforce development programs, optimizing instructor utilization, class scheduling, and learner experience across public and private training initiatives.

Key Responsibilities: Plan and manage public classes, private events, and custom training requests while aligning qualified instructors and overseeing vendor relationships. Track operational KPIs including CSAT, instructor ratings, and class profitability, and collaborate cross-functionally to identify process improvements.

Skills & Tools: Proficiency in Microsoft Excel for data analysis and KPI tracking, strong analytical abilities to interpret operational data, and excellent written and verbal communication skills for cross-team collaboration.

Qualifications: Bachelor's degree required, preferably in Business or Information Technology, with 3–5 years of relevant training operations or related experience.

Location: In-Person - Karachi, Pakistan

Compensation: PKR 130K–PKR 150K/mo

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Job Description

Training Operations Specialist

Job Locations: Karachi, PK

Functional Department: Training Operations

Type: Full-time

Working Hours: 6 pm – 3 am PK Time

Pay: 130,000/-Rs to 150,000/-Rs

Vision: To strengthen the world’s digital defenses by building the most capable and trusted cybersecurity workforce.

Mission: To power a cybersecurity talent marketplace that prepares individuals for real-world roles, enables organizations to defend critical systems, and continuously improves through data, performance, and feedback.

Overview: QuickStart is a cybersecurity workforce development and talent marketplace company focused on closing the global cyber skills gap. We work with enterprises, government agencies, academic institutions, and workforce organizations to prepare, validate, and deploy cyber talent into roles that protect critical systems, data, and digital infrastructure.

At QuickStart, we are committed to upholding the following core values:

The Training Operations Specialist is responsible for end-to-end coordination and optimization of training delivery operations. This role ensures efficient instructor utilization, seamless class scheduling, strong vendor and instructor relationships, and a high-quality learner experience. The specialist works cross-functionally with Student Services, instructors, vendors, and internal teams to support both public and private training programs while tracking key performance metrics to drive continuous improvement.

Responsibilities, include but are not limited to:

Optimize and improve instructor utilization across training programs.
Plan, schedule, and manage public classes, private events, and custom training requests.
Align and assign qualified instructors for upcoming classes and event requests.
Manage private training events end-to-end, ensuring timely execution and stakeholder coordination.
Oversee Vendor Management and Relationships, including third-party content providers, labs, and partners.
Source, evaluate, and onboard new instructors to support existing and upcoming courses.
Update, maintain, and launch new courses within the CRM and internal systems.
Work closely with Student Services to ensure positive and consistent learner experience.
Track and report key operational KPIs, including CSAT, instructor ratings, class profitability, utilization, and delivery performance.
Manage and track IT and training operations projects using Jira.
Collaborate with internal teams to identify process improvements and operational efficiencies.
Perform other training and operations-related duties as assigned.

Requirements

Minimum Qualifications:

Education

Bachelor’s degree required; Business or Information Technology preferred.

Minimum Knowledge and Experience

3–5 years of relevant experience
Proficiency in Microsoft Excel, including basic data analysis, reporting, and KPI tracking.
Strong analytical skills with the ability to interpret data and support operational decision-making.
Excellent written and verbal communication skills, with the ability to collaborate across teams and stakeholders.
Strong organizational and time management skills, with the ability to manage multiple priorities effectively.