Job Details
Job Location: 2111 WILSON BLVD SUITE 300 - ARLINGTON, VA
Salary Range: Undisclosed
Description
POSITION SUMMARY
The Manager of Digital Experience is responsible for providing technical knowledge and project management for digital projects within the Experience Division. This role collaborates with a variety of stakeholders to execute team, division, and organizational goals within digital projects, tracks trends in user interfaces, systematizes processes to allow space for new initiatives and development and researches and recommends new technologies that enhance attendee experiences.
Salary: $65-70k
Location Preference:
While this position is open to all qualified candidates, preference will be given to candidates who reside in the Washington, DC, Maryland, or Virginia (DMV) areas, due to the proximity to our office and the need for occasional in-person collaboration.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
COMPETENCIES AND EXPECTATIONS
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability and efficiency; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Seeks to improve processes, products and services to meet customer and organizational needs.
- Stakeholder Engagement –Identifies, fosters, and maintains relationships with key stakeholders.
- Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; manages emotions in a professional manner; remains open to others' ideas and tries new things.
- Innovation - Displays unique thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops creative approaches and ideas; presents ideas and information in a manner that gets others' attention.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; and develops realistic action plans.
- Ethics - Treats people with respect; works with integrity; upholds organizational values.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
POSITION SPECIFIC DUTIES
Project management
- Leads event website creation and design while working closely with marketing, graphic designer, and web hosting contractor.
- Creates, communicates and maintains event website timeline in collaboration with various internal and external stakeholders
- Monitors website analytics to recommend changes for increased conversions and customer experience
- Oversees day to day review of event websites, forms, and communications
- Manages digital implementation of Call for Participation, Registration, and other web form projects
- Directs conference app sourcing and leads internal and external app building team
Digital Leadership
- Advocates for and develops process efficiencies inter- and intra-division
- Researches and recommends technologies that increase attendee satisfaction, for both revenue and engagement
- Facilitates system integration meetings between internal and external stakeholders
- Delivers projects on time ensuring quality standards are met
- Collaborates on user experience testing and feedback for continuous refinement and improvement
- Monitors event database for irregularities or issues and coordinates remedies with contractor
Divisional Support
- Establishes a posting timeline on the community platform Connect to highlight event milestones and information
- Assists with various virtual special projects such as webinars, community events and virtual conference content
- Supports virtual platform creation, innovation and onsite monitoring
Qualifications
Knowledge
- Bachelor’s degree and three-five years related experience or equivalent combination of education and experience
Skills and Abilities
- Excellent writing skills
- Excellent oral & interpersonal communication skills
- Excellent ability to track multiple projects
- Strong organization and attention to detail
- Flexibility and adaptability
- Ability to establish effective working relationships with diverse groups and interact effectively with co-workers, partner agencies, funders, and other external stakeholders
- Ability to handle sensitive and confidential information in a professional manner while performing the duties of the position
- Ability to thrive in a fast-paced environment with good judgment and the need for managing competing priorities
- Ability to be a self-starter and look for efficiencies or insights in own work as well as when working with others
Experience
- 2 years’ experience in website development and/or management
- Experience working or knowledge of events is desired
- Graphic and/or marketing experience
- Experience using the following technology:
- Zoom (or other similar video conferencing systems)
- Asana
- Microsoft Office
- Google Suite
- Salesforce
- Slack
WORK ENVIRONMENT
- Normal demands associated with a deadline-drive office environment.
- The noise level is generally quiet to moderate.
- Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.
PHYSICAL DEMANDS
- Ability to remain at a desk or stand for extended periods of time.
- Ability to communicate and exchange information with others.
- Ability to move about to coordinate work in areas of varying heights.
- Ability to perceive and inspect records in a document management system.
- Ability to operate general office equipment.
- Ability to travel to off-site meetings.
- Ability to lift, carry, move, or position objects weighing up to 25pounds.
