GIS Learning & Development Program Manager

Job

Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading the strategy, governance, coordination, and continuous improvement of GIS learning and development programs in partnership with the Academy and other key stakeholders. The role serves as the primary liaison between GIS and the Global Technology Academy, translating business priorities into scalable learning and workforce development solutions, including training initiatives, capability-building programs, leadership development, technical learning pathways, and regulatory training requirements. Key responsibilities include developing and managing learning strategies that enhance workforce readiness, support evolving business and cybersecurity priorities, and ensure associates have the skills needed to succeed in a rapidly changing environment. The role partners with GIS leaders, HR, and Global Technology Academy Partners to evaluate learning needs, delivery approaches, and solution options, including enterprise offerings, external providers, and internally developed programs where appropriate. The collective goal of this role and its partners is to deliver impactful learning experiences and measure organizational effectiveness through training outcomes and workforce capability metrics.

Responsibilities: • Lead the GIS Learning & Development strategy aligned to business priorities, workforce plans, and future skill needs. • Establish governance, metrics, reporting, and oversight for learning performance, certifications, and compliance. • Ensure adherence to mandatory, regulatory, and enterprise-required training programs. • Partner with GIS leaders, the Academy, and enterprise stakeholders to define learning priorities and capability-building strategies. • Drive workforce development across cybersecurity, technology, leadership, and professional skills. • Oversee learning roadmaps, onboarding, career development, and succession planning programs. • Manage the end-to-end delivery of learning initiatives, from needs assessment through implementation and measurement. • Analyze workforce capabilities and learning outcomes to identify skill gaps and improve organizational readiness. • Manage relationships with learning partners, vendors, and educational institutions. • Provide executive reporting and insights while fostering a culture of continuous learning and knowledge sharing.

Required Qualifications: • Experience operating in a highly matrixed, fast-paced enterprise environment with shifting priorities and ambiguity. • Knowledge of talent development, leadership development, workforce planning, and enterprise capability-building practices. • Experience supporting cybersecurity, technology, risk, or operational organizations. • Ability to align learning and development strategies with business objectives and future-state operating models. • Proven ability to develop strategy and drive execution from concept through delivery. • Strong stakeholder management, facilitation, and collaboration skills, with the ability to build consensus and influence without direct authority. • Excellent verbal, written, presentation, and active listening skills, with the ability to tailor messaging to diverse audiences and drive buy-in. • Knowledge of learning management systems (LMS), workforce capability assessments, and training analytics. • Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word), including data analysis, reporting, and executive-level presentations. • Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively. • Self-motivated and results-oriented, with the ability to work independently and deliver with minimal direction. • Demonstrated problem-solving, critical thinking, and issue-resolution skills, including effective escalation management when needed. • Solutions-focused, adaptable, and resilient, with the ability to navigate change and evolving business needs. • Proven ability to coach, develop, and improve individual and team performance in a customer-centric environment. • Experience identifying skill gaps, diagnosing root causes, and implementing effective development and performance improvement plans. • Understanding of risk identification, mitigation, and reinforcement of a strong risk culture. • Strong interpersonal skills with a track record of building relationships, fostering trust, and driving successful outcomes across stakeholders. • Intellectual curiosity and a commitment to continuous learning and professional growth. Desired Qualifications • Bachelor’s degree or equivalent work experience. Requried Skills • Learning Delivery • Executive Presence • Leadership Development & Talent Management • Business Acumen • Stakeholder Management • Learning Governance & Reporting • Change Management • Data Analysis & Metrics Reporting • Vendor Management • Process Improvement,

Risk & Issue Management Shift: 1st shift (United States of America)

Hours Per Week: 40 Pay Transparency details US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $115,000.00 - $190,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency