Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION
Finalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE
The Data Support Specialist plays a key role in meeting the data integration needs of clients, primarily through an email ticketing system. This position focuses on educating and empowering clients, troubleshooting issues, and implementing solutions to ensure data is reliable, accurate, and up-to-date across all platforms.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
- Resolve client inquiries and issues related to data integrations and SSO across Finalsite's software platforms.
- Maintain and support deployed third-party data integration and authentication configurations.
- Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.
- Advise clients on best practices to ensure secure, efficient, and sustainable data solutions.
- Attend daily standup and escalation meetings, and collaborate with Product and Engineering to ensure integrations and SSOs function as expected.
- Stay informed on internal best practices and integration partner functionality.
- Troubleshoot, investigate, and create detailed bug reports and product enhancement requests.
- Strengthen the Finalsite brand by demonstrating excellence in product knowledge and customer service.
Other Functions:
- Assist with Product Support backlog, as volume dictates.
- Participate in the After Hours On-Call Rotation
QUALIFICATIONS AND SKILLS
- Associate’s or Bachelor’s degree preferred, or equivalent experience.
- Experience with XSLT / XPath for XML data transformations
- Familiarity working with APIs using Postman or other tools
- Advanced knowledge of Excel or Google Sheets.
- Strong multitasking skills and ability to handle pressure in challenging situations.
- Experience with CMS platforms (Wordpress, Squarespace, Wix, etc.) preferred.
- Experience with mass communication products (email, SMS, voice) preferred.
- 2+ years of customer service or technical support experience preferred.
- Flexibility to cover evening and weekend hours when required.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.
