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ABOUT THE ROLE
Supports tactical operations in the U.S. region through the monitoring of key supply chain touchpoints (i.e. inbound, outbound, and warehousing activities). Become a subject matter expert in OUP’s S/4 ERP system. Deliver continuous improvement by documenting workflows and identifying issues in the supply chain, and working cross-functionality to develop and/or enforce best practices.
Key Accountabilities include:
• Report and track air and ocean freight milestones for imports.
• Identify shipment issues (e.g. customs delays, delayed shipments) and escalate to local key account managers and UK freight team.
• Validate and raise requisitions for Ceva invoices (e.g. checking invoices against agreed-upon rates). Post invoices.
• Stock reconciliation (daily and weekly exercises), including investigating discrepancies between receipted items and system stock, and faulty stock and cost accounting requests.
• Field internal inquiries related to suppliers and supply chain (e.g. validating goods receipts values; validating shipment dates and tracking). If investigations lead to larger initiatives or projects, identify root cause and communicate solutions to key stakeholders. In some cases, oversee corrective action.
• Develop process and training documents to standardize workflow.
• Work with line manager to identify and aid in continuous improvement activities related to supply chain system and processes.
• IBD breakdowns for Ingram to reduce the number of receipts on incorrect IBDs and ensure stock is available promptly
• Monitor for deliveries that fail to goods issue via two reports to ensure invoicing is raised and revenue recognized
• Assist Sales Ops with complex issues and investigations. Implement process improvement, if needed to ensure customers are serviced and costs minimized
• Assist CS with Ingram questions/issues to improve customer experience
• Identify mapping issues with MBGMCR idocs from Ingram and clean up errors.
ABOUT YOU
- Experience of SAP4Hana and understanding of SAP table structure & content
- Excellent written and verbal communication skills
- Independent thinker - will report to remote line manager
- Attention to detail, with excellent numerical, statistical, analytical, and problem-solving skills.
- High IT literacy
- Innovative in identification and execution of continuous improvement
- Knowledge of operating within a supply chain environment desirable but not required
- Experience of supplier relationship management desirable but not required
BENEFITS
We care about work/life balance at OUP. We offer 15 days of vacation time that rises with service, 8 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.
We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.
We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.
Please submit a cover letter with your application.
Position Location: This role can be hybrid, based out of Cary, NC (2 times a week in office) or remote in the United States.
GJC Level: I5 (for internal purposes only)
Salary: $50,050-$71,500 dependent on skills and experience
