Technical Implementation Manager

360Learning • Full-time • Remote (Canada) • 1m ago

Fast Facts

The Technical Implementation Manager role focuses on overseeing the onboarding of new customers to the 360Learning platform, requiring strong project management and technical expertise.

Responsibilities: Key responsibilities include managing the implementation lifecycle, defining platform architecture, facilitating integrations, and ensuring customer success during the onboarding process.

Skills: Required skills include at least 5 years in a consulting role, experience with SaaS product deployments and APIs, and a solution-oriented, client-first mindset.

Qualifications: Preferred qualifications include a bachelor's degree, basic programming skills, and strong presentation abilities to diverse audiences.

Location: This is a remote position, based in Canada, with minimal expected travel for meetings.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $115,000.

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across department (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live. You will define the 360Learning platform architecture for our clients based on learner personas and organizational structure, drive project management, facilitate integrations, API’s, 3rd party apps, and guide our customers through onboarding in order to ensure the successful deployment of their new learning platform.

Hear from the team:

"I love coaching my incredible Solution Deployment and Solution Expert teams, not just as professionals but as the amazing individuals they are. For me, it’s all about creating a culture that supports work-life balance, a genuine sense of teamwork, and an environment where everyone can pursue their strengths and grow. My goal is for each team member to feel valued, challenged, and empowered — we’re here to support each other and thrive, together!" - Garrett Kramer, Your future coach, https://www.linkedin.com/in/garrett-kramer-50293458/

“We love positive energy and people who don't mind rolling up their sleeves and thrive on solving client problems. Most of all, we always have each other's back!” - Kathy Lam, Solution Architect, https://www.linkedin.com/in/kathy-lam-53aa1910a/

Within 1 month, you will:

Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform and be able to support clients on basic requests

Within 3 months, you will:

Be able to pitch the value of the 360Learning platform
Own a portfolio of 20 existing clients
Start to onboard your own new clients
Successfully implement integrations (SSO, third-party tools) & troubleshooting

Within 6-12 months, you will:

Develop repeatable and scalable processes to improve project quality and delivery
Onboard another Implementation Manager/Solution Architect
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients

The Skill Set

Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
Previous deployment experience of SaaS products, ideally HR relatedUnderstanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented and client-first mindset in everything you do
Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
Organized, able to manage priorities across multiple customer implementations
Bachelor's degree or equivalent
Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities
Strong presentation skills especially to executive sponsors
Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to 5% travel time annually
Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L

What We Offer

Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
Benefits/Perks: Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays following the Ontario calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager
Discovery Interview with the Hiring Coach (Director of Professional Services)
Team Intro & Case Study with the Hiring Coach and 1 PS Team Member
Culture Interview with the Chief Customer Officer
References & Offer!

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

#LI-MKN

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!