Position Summary
This position is responsible for providing leadership to the Project Management team as well as managing Systems Integration projects from the point of purchase order to final project completion.
Responsibilities
Leadership
- Ensure project managers feel supported, and that their concerns are listened to and addressed when they arise
- Provide coaching to project managers in a supportive way
- Clear roadblocks to ensure project managers can work effectively
- Nurture a team culture of proactive communication, efficiency and problem-solving
- Inspire team members to constantly improve processes, client relationships and work delivery
- Motivate team members to participate in a collaborative environment
- Strengthen the project management team with education and training and hold project managers accountable to, process standards
- Introduce new project management strategies in accordance with generally accepted PMI principles
- In conjunction with the Director of Project Delivery, establish and monitor performance; develop and assign goals, as well as establish priorities
- Conduct bi-weekly 1:1 meetings and annual reviews with employees
- Manage PTO requests, approve timesheets, etc.
- Manage projects where necessary to assist the team
Project Management
- Communicate efficiently and effectively between internal and external customers.
- Attend Project Management and onsite project related meetings as necessary.
- Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
- Facilitate customer Change Orders.
- Coordinate and/or verify installation logistics.
- Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
- Aid Sales Engineers, Account Executives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
- Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
- Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
- Responsible for project signoff on all projects.
- Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
- Provide Sales Support Staff and Management with up to date project billing information and project status updates.
- Coordinate control system interfacing with control system programmer.
- Verify and coordinate the updating of as-built drawings at project completion.
- Provide basic system training to customers as needed.
- Update Project Completion Tracker and other internal measurable documents.
- Recognizing and channeling potential future sales opportunities.
- Other duties as assigned
Competency Requirements
- Maintains a professional demeanour with fellow employees, vendors, sub-contractors, and clients
- Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
- Portrays a positive image and always motivates colleagues to ensure continued success
- Embraces change and always willing to adopt new practices
- Holds self and others accountable
- Ability to approach problems logically, under pressure and seek innovative solutions
- Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
- Understands the needs and perspectives of both internal and external customers
- Promotes teamwork and collaboration
- Values and respects others, encourages and supports diversity
- Ability to work independently with limited supervision
Education & Skill Requirements
- Minimum 4-6 years of AV and/or full-lifecycle project management experience
- Previous experience managing high functioning teams
- Comfortable communicating with clients and third parties
- Exemplary time management skills
- Collaborate with coworkers and interface with clients
- Knowledge of Audio/Visual and Technology installation, products, systems and trends
- Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Excellent organizational skills.
- Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Skill in handling difficult or escalating situations in a calm and professional manner.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Knowledge of Microsoft Word, Excel, and Outlook required. Internet knowledge and the ability to use the appropriate tools to research are essential.
- PMP certification highly preferred
- CTS certification highly preferred
Training
- It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
