Position Overview:
We are seeking a Director of Sales Operations and Partnerships to lead and optimize our sales operations while managing a strategic program of third-party plug-in partnerships. This dual-focus role requires expertise in sales, sales analytics, operational efficiency, and building collaborative partner relationships.
The ideal candidate is both data-driven and partnership-oriented, capable of aligning sales operations with business objectives while fostering a thriving ecosystem of third-party integrations that enhance our platform’s value.
Key Responsibilities:
- Manage and help evolve Open LMS sales processes, tools, and workflows to optimize team efficiency and effectiveness.
- Oversee sales forecasting, pipeline management, and analytics to support data-driven decision-making.
- Collaborate with sales leaders to define and track KPIs and to identify growth opportunities.
- Maintain and optimize Salesforce, Zoominfo, Apollo, and other sales efficiency tools, ensuring accuracy and adoption.
- Lead initiatives to monitor pricing against margin (deal desk) while helping to improve deal velocity, reduce friction in the sales process, and scale growth.
- Maintain and evolve Open LMS’s product partnership strategy to expand the value of our software ecosystem.
- Identify, onboard, and maintain relationships with third-party partners that align with our platform and customer needs.
- Collaborate with product, marketing, and customer success teams to ensure seamless integration and adoption of partner plug-ins.
- Establish program metrics and manage performance reporting for third-party partnerships.
- Negotiate and manage partner contracts, ensuring mutual benefits and alignment with company goals.
- Partner with cross-functional teams, including product, marketing, solutions engineering, and customer success, to align sales and partnership goals.
- Mentor and lead a team of sales operations analysts or partnership coordinators as the role evolves.
- Act as a key contributor to strategic planning for sales, partnerships, and go-to-market initiatives.
Qualifications:
- Proven success in Sales, Sales Operations, Sales Analytics, or a related field.
- 7+ years of experience in sales operations, business analytics, or partnerships, preferably in a SaaS or software environment.
- Strong analytical and problem-solving skills, with experience leveraging data to drive decisions.
- Proven success in managing partner programs or business development initiatives.
- Expertise in CRM systems (e.g., Salesforce, HubSpot) and sales automation tools.
- Excellent interpersonal, negotiation, and communication skills.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
