Enterprise Account Specialist

McGraw Hill • Full-time • United States • 1w ago

Overview

Impact the Moment

When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. We’re looking for an Enterprise Account Specialist to oversee and manage the operations of our existing Enterprise Sales and Affordable Access Programs.

How can you make an impact?

The Enterprise Account Specialist implements and manages the operational functions that enable our Affordable Access Programs to be delivered at over 1500 Colleges nationwide. The EAS implements strategies and processes that result in the growth, maintenance, and protection of our Affordable Access Revenue. You will be overseeing and driving the accuracy and integrity of Enterprise Sales offerings. You will serve as the liaison both externally and internally for our Affordable Access Operations.

Your critical thinking, organizational, analytical and relationship building skills will help ensure the excellence of our current and future Affordable Access Institutional Partnerships. Reporting to the Associate Director of Enterprise Account Specialists, your work will help build the future of learning.

This is a fully remote role and all candidates but be authorized to work for any employer in the United States.

What you will be doing:

Own and manage the relationship with our outside bookstore partners.
Reply to customer inquiries with individualized communications on matters of moderate importance and complexity to foster on-going positive relationships.
Build customized tracking worksheet for each account; maintain accurate pricing, product specifications, and delivery of Affordable Access offerings.
Calculate customer-specific pricing utilizing established margins.
Perform root cause analysis on issues that arise on customer accounts and bring the issue to a successful resolution.
Responsible for requesting codeless offers, maintaining the delivery of these offers, and triaging and facilitating solutions when issues arise.
Manage updates to products, pricing, and delivery as well as auditing information provided by outside partners to ensure accuracy and protection of MHE Revenue.

A successful candidate will have:

Strong analytical, organizational, and project management skills.
Attention to detail and the ability to solve problems, resolve issues and thrive in a rapidly evolving work environment.
Ability to build and maintain strong external and internal relationships and manage and oversee a large amount of data associated with Enterprise Sales.
1-3 years of experience as a Sales Support Specialist or Implementation consultant is desired.
Bachelor’s degree preferred with a general understanding of the Higher Education market.
Strong verbal and written communication skills with Microsoft Office Suite experience & superb Excel skills.
Ability to understand the impact of margins on product pricing.

Why work for us?

The work you do at McGraw Hill matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay for this position is $50,000-$60,000annually, however, base pay offered will vary depending on job-related knowledge, skills, and experience. A sales commission plan will be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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