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PositionDepartmentLocationCloses
\r\n OPS - IT Support\r\n \r\n 60100000 - AG-MICROBIOLOGY - CELL SCI\r\n \r\n Main Campus (Gainesville, FL)\r\n \r\n \r\n
The Microbiology and Cell Science department is seeking an OPS - IT Support Assistant to help provide practical, customer-focused technology support for faculty, staff, students, classrooms, laboratories, and departmental events. The position will be part of a two-person team and assist with daily IT operations while supporting Microsoft 365, A/V systems, departmental websites, and administrative workflows.
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PositionDepartmentLocationCloses
\r\n OPS - IT Support\r\n \r\n 60100000 - AG-MICROBIOLOGY - CELL SCI\r\n \r\n Main Campus (Gainesville, FL)\r\n \r\n \r\n
The Microbiology and Cell Science department is seeking an OPS - IT Support Assistant to help provide practical, customer-focused technology support for faculty, staff, students, classrooms, laboratories, and departmental events. The position will be part of a two-person team and assist with daily IT operations while supporting Microsoft 365, A/V systems, departmental websites, and administrative workflows.
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The University of Florida is an Equal Employment Opportunity Employer.

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\r\n\r\n\r\n\r\n \r\n ","datePosted":"2026-08-29","validThrough":"2026-10-28","identifier":{"@type":"PropertyValue","name":"EdTechJobs","value":"9c4d4df4-5673-403e-b1b5-edca544fef12"},"hiringOrganization":{"@type":"Organization","name":"University of Florida","sameAs":"https://ufl.edu","logo":"https://hybsiiuctcasxbpxhorq.supabase.co/storage/v1/object/public/company-logos/d1831286-46d1-415b-a164-29535dbbd33f/logo.png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"In the State of FloridaOut of the State of FloridaMain Campus (Gainesville","addressCountry":"US"}},"employmentType":"FULL_TIME","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":20,"maxValue":25,"unitText":"HOUR"}},"url":"https://edtechjobs.io/jobs/9c4d4df4-5673-403e-b1b5-edca544fef12-ops-it-support","directApply":false}
University of Florida

OPS IT Support

University of Florida
🇺🇸In-Person - In the State of FloridaOut of the State of FloridaMain Campus (Gainesville$20–$25/hr1w ago
Higher EdSupportTechnical SupportIT OperationsHelpdesk SupportClassroom TechnologySystems Administration
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Role Snapshot

OPS IT Support role at University of Florida providing comprehensive technical support across multiple campuses for faculty, staff, students, and visitors. Position involves troubleshooting hardware, software, networks, and managing support requests while supporting classroom technology and departmental systems.

Key Responsibilities: Provide walk-in, ticket, email, and remote technical support for computers, software, printers, accounts, networks, and mobile devices across Windows, macOS, and Ubuntu Linux. Assist with A/V setup, manage Microsoft 365 services, maintain departmental websites and systems, build automation processes, and ensure security compliance.
Skills & Tools: Working knowledge of Windows and macOS with familiarity in Ubuntu or Linux; experience with Microsoft 365, ticketing systems, and customer-facing technical support. Knowledge of classroom A/V, scripting, databases, CRM platforms, HTML, CSS, PHP, SQL, Python, Power Automate, and ability to explain technical issues clearly and manage competing priorities.
Qualifications: Experience providing customer-facing technical support with demonstrated ability to troubleshoot technical issues independently. Familiarity with Microsoft 365, workflow automation, and interest in learning various departmental systems and technologies.
Location: In-Person - In the State of FloridaOut of the State of FloridaMain Campus (Gainesville
Compensation: $20–$25/hr
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Job Description

Classification Title:

OPS
Classification Minimum Requirements:

  • Experience providing customer-facing technical support.

  • Working knowledge of Windows and macOS; familiarity with Ubuntu or another Linux distribution.

  • Experience with Microsoft 365 and an interest in workflow automation.

  • Familiarity with classroom A/V, ticketing systems, websites and web content management systems, scripting, databases, or CRM platforms.

  • Ability to explain technical issues clearly, manage competing priorities, work independently, and escalate appropriately.

Job Description:

User Support and Service Management

  • Provide walk-in, ticket, email, and remote technical support for faculty, staff, students, and visitors.

  • Troubleshoot computers, software, printers, accounts, networks, peripherals, and mobile devices across Windows, macOS, and Ubuntu Linux.

  • Manage and document support requests and submit escalated support requests for users in TeamDynamix, resolving issues when possible and coordinating escalations with central IT teams.

Classroom, Event, and Shared Technology Support

  • Assist with A/V setup and troubleshooting for Monday symposiums, classes, hybrid meetings, and other departmental events.

  • Support classroom and conference-room equipment, including Crestron systems, projectors, displays, microphones, speakers, and Apple TV devices.

  • Test equipment before classes and events to identify and address problems in advance.

  • Support shared printers, scanners, kiosks, digital signage, and other departmental technology.

Microsoft 365, Accounts, and Device Management

  • Assist users with Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, Forms, Exchange, and related tools.

  • Assist with user accounts, groups, computers, and software through Active Directory, Microsoft 365, and SCCM.

  • Prepare, image, configure, deploy, replace, and retire departmental computers and related equipment.

Automation, Web, and Departmental Systems

  • Build, maintain, and troubleshoot automated processes using Power Automate, Microsoft Forms, and SharePoint lists.

  • Maintain departmental websites and existing web applications using content management systems, HTML, CSS, PHP, SQL, and Apache-based services.

  • Use Python or other scripting tools when helpful for troubleshooting, automation, data handling, or maintaining departmental systems.

  • Assist with Salesforce and other departmental systems used to organize data and support administrative workflows.

Software and Connectivity

  • Install and support instructional, research, laboratory, microscopy, data-analysis, and bioinformatics software.

  • Perform basic troubleshooting for Wi-Fi, wired networks, VPN connections, IP settings, and device connectivity.

Documentation, Security, and Compliance

  • Create and maintain user guides, procedures, onboarding materials, screenshots, and instructional videos.

  • Help respond to security incidents by documenting issues, isolating affected equipment when directed, reimaging systems, and coordinating with UF security staff.

  • Follow university requirements for information security, access, software licensing, equipment management, and institutional data.

  • Perform other related IT, A/V, web, and technology-support duties as assigned.

Expected Salary:

$20-$25/ hour
Required Qualifications:

  • Experience providing customer-facing technical support.

  • Working knowledge of Windows and macOS; familiarity with Ubuntu or another Linux distribution.

  • Experience with Microsoft 365 and an interest in workflow automation.

  • Familiarity with classroom A/V, ticketing systems, websites and web content management systems, scripting, databases, or CRM platforms.

  • Ability to explain technical issues clearly, manage competing priorities, work independently, and escalate appropriately.

Preferred:

  • Experience providing customer-facing technical support.

  • Working knowledge of Windows and macOS; familiarity with Ubuntu or another Linux distribution.

  • Experience with Microsoft 365 and an interest in workflow automation.

  • Familiarity with classroom A/V, ticketing systems, websites and web content management systems, scripting, databases, or CRM platforms.

  • Ability to explain technical issues clearly, manage competing priorities, work independently, and escalate appropriately.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, a list of 3 references, and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a time limited position.
Health Assessment Required: No

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Search results

Position Department Location Closes
OPS - IT Support 60100000 - AG-MICROBIOLOGY - CELL SCI Main Campus (Gainesville, FL)
The Microbiology and Cell Science department is seeking an OPS - IT Support Assistant to help provide practical, customer-focused technology support for faculty, staff, students, classrooms, laboratories, and departmental events. The position will be part of a two-person team and assist with daily IT operations while supporting Microsoft 365, A/V systems, departmental websites, and administrative workflows.

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Current Opportunities

Position Department Location Closes
OPS - IT Support 60100000 - AG-MICROBIOLOGY - CELL SCI Main Campus (Gainesville, FL)
The Microbiology and Cell Science department is seeking an OPS - IT Support Assistant to help provide practical, customer-focused technology support for faculty, staff, students, classrooms, laboratories, and departmental events. The position will be part of a two-person team and assist with daily IT operations while supporting Microsoft 365, A/V systems, departmental websites, and administrative workflows.


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