Director of Training & Workforce Development

Director of Training & Workforce Development

Build the systems that set people—and patients—up for success.

At Valley View Health Center, our mission is simple and powerful: improving health and wellbeing in our communities. Behind that mission is a team of dedicated professionals who rely on strong onboarding, consistent training, and clear expectations to do their best work every day.

We are seeking a Director of Training & Workforce Development to build, lead, and continuously improve how training happens across our organization. This is not a traditional training role. You won’t be the primary facilitator. Instead, you will create the structure, systems, and accountability that ensure training is done well—every time, across every role, all while rolling up your sleeves to provide support!

If you are someone who sees inconsistency and immediately thinks, “we can build a better system for this,” this role is for you.

What You’ll Do

Build Structure & Drive Consistency

• Design and lead a comprehensive onboarding and training strategy across clinical and non-clinical roles
• Create standardized, scalable training frameworks that ensure a consistent employee experience
• across locations
• Establish clear processes, expectations, and accountability for how training is delivered

Lead Through Others

• Lead and develop (directly or as a dotted line) a team of training administrators and subject matter experts (SMEs) in developing and/or delivering training content
• Ensure training is effectively delivered across:

Medical (CMAs, CNAs)

Dental (Dental Assistants)

Patient Access (Front Office, Receptionist, Referrals, Call Center)

• Build capability in your team to deliver high-quality, consistent training

Own the Training Engine (Not the Classroom)

• Coordinate training schedules, priorities, and execution across the organization
• Ensure onboarding and ongoing training are organized, efficient, and completed on time
• Bring clarity and structure to a fast-moving, operational environment

Strengthen Workforce Pipelines (Apprenticeships/Externships)

• Lead and coordinate apprenticeship programs that support hard-to-fill roles
• Partner with Service Line Administrators to maintain school partnerships and program agreements
• Ensure all documentation, contracts, and program requirements are completed accurately and on time
• Monitor apprentice and externship progress, competency completion, and program success
• Ensure employees understand apprenticeship agreements, including post-program commitments

Drive Improvement Through Data

• Develop and track metrics such as:

Time to productivity

Training completion rates

Quality and performance outcomes

• Use insights to continuously improve training effectiveness and operational impact

Partner Across the Organization

• Work closely with Operations, HR, and department leaders
• Support training needs for providers, IT, business office and pharmacy
• Partner with Chief Administrative Officer on required compliance training
• Play a key role in onboarding, system changes, and process rollouts

What Success Looks Like

• New hires are consistently set up for success from day one
• Training is no longer dependent on location or individual style—it is reliable and repeatable
• Leaders trust that employees are trained, prepared, and ready
• Apprenticeship and externship programs produce strong, retained talent
• Training is seen as a strategic advantage, not a gap

What You Bring

• 8+ years of experience in training program management, operations, or workforce development in a corporate environment
• Proven ability to build structure, systems, and scalable processes
• Experience leading teams and driving accountability through others
• Strong program and project management skills
• Ability to work cross-functionally and influence without direct authority
• Analytical mindset—comfortable using data to drive decisions
• Strong communication and organizational skills

Healthcare experience is extremely helpful but not required.

We value operational thinkers who can learn the environment.

Why This Role Matters

This is a high-impact, highly visible role with a dual reporting relationship to both the Chief Operations Officer and the Chief Human Resources Officer. The work you do will directly impact:

• Employee experience
• Operational efficiency
• Patient care quality

You will help build the foundation that allows our teams to thrive—and our patients to receive the outstanding care they deserve.

Compensation & Benefits

• Hiring Range: $102,800 to $127,450
• Full Range: Up to $152,100 based on future experience and performance within the role.
• We offer a comprehensive benefits package, including medical, dental, vision, 401(k) with generous match, paid time off, and opportunities for professional growth.
• This is an on-site role. It is not a remote role. Travel to clinics within our footprint will be required.

Why Join Us

Mission-driven work that impacts your community

• Collaborative, people-centered culture
• Opportunity to build something meaningful and lasting
• A role with both strategic influence and real operational impact

How to Apply

If you meet the qualifications, and are energized by building systems, developing people, and creating consistency in complex environments, we’d love to hear from you. Please send your resume, a cover letter introducing yourself and three professional references, to HR@vvhc.org no later than Friday, May 22, 2026.