Educational Technology Specialist

Klett World Languages

🇺🇸Chicago, Illinois$45K–$58K/yri3mo ago

K-12 Customer Success Technical Support LMS Administration Platform Training Implementation Support

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Summary

The Educational Technology Specialist provides technical support and subject matter expertise for digital learning platforms, LMS integrations, and EdTech solutions in K-12 and higher education settings. The role bridges customer success, internal operations, and product development to ensure seamless adoption and implementation of world language learning platforms.

Key Responsibilities: Deliver timely technical support via ticketing systems, manage digital orders across multiple platforms, conduct training and onboarding sessions with district IT teams, and lead implementation projects. Analyze platform analytics to identify usage patterns, maintain support documentation, coordinate with internal teams and external partners, and propose data-driven process improvements.

Skills & Tools: Strong technical background with understanding of LMS integrations, ticketing systems, and EdTech platforms; excellent communication and training abilities; proficiency with analytics tools, Jira, and Zoho Desk; ability to translate technical concepts for non-technical stakeholders; customer success and problem-solving mindset.

Qualifications: Background in K-12 or higher education technology support or EdTech; experience with LMS platforms, digital order management, and technical onboarding; demonstrated ability to work cross-functionally and manage multiple stakeholder needs. Specific degree requirements not stated; technical certifications or relevant experience preferred.

Location: Chicago, Illinois, United States

Compensation: Not provided by employer. Typical compensation for this role is $55,000 – $75,000/year based on title, seniority, and location.

Job Description

The Educational Technology Specialist will assist students, teachers, and other stakeholders with technical issues and support tasks related to digital orders, LMS integrations, and platform training for clients. The role reports to the Educational Technology Manager and will also collaborate closely with the VP of Operations and our World Languages Sales Consultants. The ideal candidate possesses a good technical background and understanding of the K-12/Higher-Education setting.

Key responsibilities

Provide timely support through inbox and ticketing systems and escalate complex issues when needed.
Manage digital orders across multiple world language learning platforms in both B2B and B2C environments.
Deliver demo access and act as a subject matter expert for internal teams and third party EdTech partners.
Lead technical onboarding sessions with district IT teams and support implementation with practical, solution oriented guidance.
Train internal teams on platform use, code delivery workflows, and support procedures, in alignment with the platform PO. .
Report platform and editorial issues through Jira and Zoho Desk and collaborate with development teams to address them.
Support webinars, major adoptions, and international integrations such as LTI and rostering.
Coordinate with Marketing on platform updates and maintain clear and accessible documentation.
Use platform analytics to identify usage patterns, engagement trends, and support needs that inform onboarding strategies, product prioritization, and customer success actions.
Build and maintain operational dashboards or structured reports that synthesize licensing data, traffic metrics, and support statistics for internal stakeholders.
Create email templates, develop use cases for recurring problems, and propose process improvements backed by data from support interactions and platform logs.
Research and analyse the digital offer of the competitors.