Impact Director

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Position Overview The Impact Director serves as a core leader in the Impact Department and is responsible for managing the successful implementation of the Whole School Whole Child (WSWC) service model across a portfolio of 2 to 3 partner schools. This role coaches and develops 2-3 Team Leaders and 15-20 AmeriCorps members through their ten-month term of service, ensuring strong school partnerships, service fidelity, and a high-quality corps experience.   In addition to portfolio management, each Impact Director leads a site-wide Specialization driving strategy and execution for that specific functional area across the entire Sacramento site. Reporting to the Managing Director of Impact, the Impact Director plays a key role in advancing the department’s goals, developing future leaders, and contributing to a culture of belonging, sustainability, and excellence at City Year Sacramento.   The Impact Director will work in person at the City Year Sacramento office, as well as spend at least one day per week at each of their 2-3 assigned school campuses.  Job Description Minimum Qualifications Bachelor's degree or equivalent experience preferred  5+ years of professional experience, with 2+ years managing teams  Proven success in coaching and developing emerging leaders  Experience building and managing school or community partnerships  Strong organizational, communication, project management, and problem-solving skills  Ability to work in a fast-paced, adaptive, team-oriented environment  Commitment to equity, youth development, and public education  Passion for City Year’s mission and values and strong leadership values of your own  Authorized documentation to work in the United States of America  Criminal background history clearance to work with school-age children, depending on the position Preferred Qualifications City Year/AmeriCorps experience is a plus Responsibilities The Impact Director will perform the following roles and responsibilities as described below:   Program Delivery WSWC Implementation: Ensure consistent execution of the WSWC model, focusing on whole-class support, small-group tutoring, and school-wide initiatives for attendance, positive behavior supports, and/or culture and climate. Ensure fidelity to school-level service agreements and that both corps members and schools are executing the agreed-upon services. Observation & Coaching: Lead on-campus observations for all corps members to improve student engagement and achievement, as well as to support AmeriCorps members in implementing skills learned during training.  Progress Monitoring:  Monitor corps schedules, service delivery, and progress towards goals to ensure teams meet student growth targets and that each ACM is meeting annual goal of students supported with small group services.   Data & Assessment: Oversee the administration of all City Year assessments and surveys (DESSA, Student Experience Survey) and ensure student and corps-level data is used to inform coaching, planning, and performance improvement. AmeriCorps Member Experience and Team Development Supervision: Directly manage 2–3 TLs and 15–20 ACMs, providing coaching and ensuring adherence to all policies, address any issues promptly and professionally. Manage site-based challenges and escalate issues appropriately using established protocols. Relationship Building:  Responsible for weekly time with each school team to support team development and positive team culture.  Enablement: Use standardized program tools (e.g., check-in templates, accountability trackers, service calendars) to monitor and manage team performance and ensure members have the tools to be successful.  Performance Reviews:  Conduct performance reviews, using consistent 1:1s with TLs and all school team members to maintain accountability and a culture of feedback. Conduct check-ins with regularity to provide coaching, guidance, and performance feedback.  Retention & Recruitment: Drive efforts to maintain at annual corps retention goals for currently serving members and retention goals for first-year ACMs to apply for returning roles.  Partnership Cultivation Strategic Liaison: Serve as the primary liaison to 2-3 partner schools, facilitating partnership meetings and check-ins with designated school liaisons to maintain alignment on services, monitor implementation, and problem-solve as needed, proactively identifying opportunities and addressing barriers. Represent City Year at school meetings and ensure that school partner voices inform service delivery and continuous improvement. Community Presence:  Maintain a high-engagement presence on campus by building rapport with diverse staff; this includes active engagement during recess to interact with school personnel.  Feedback & Integration: Cultivate relationships to achieve high teacher and administrator satisfaction with services and ACMs impact on student achievement and school climate. Learning & Development Supports Training Delivery:  Facilitate content sessions during learning & development days and team-based training.   Collaboration: Identify and escalate training needs based on observations, school partner feedback, and team dynamics. Support the L&D and other site points in delivering corps and TL training aligned with site priorities and arc of the year.    Site Collaboration Impact Collaboration: Collaborate with all members of the Impact Department to ensure consistency, equity, and quality across all schools. Work with colleagues to align corps development with service goals.  Cross-Departmental Support: Contribute to site-wide initiatives including service days, recruitment, member interviewing, Registration, alumni engagement, and cross-functional projects.  Leadership Presence: Participate in at least one site-wide committee and model engagement during all site sessions.  Participate in regular planning, reflection, and feedback meetings at the site and national levels.  Site Culture: Build a culture of belonging, inclusion, and values-driven service within and across staff and corps. Specializations Each Impact Director is responsible for leading one of the following site-wide priorities Specialization 1: Learning & Development (L&D) Point Design & Execution: Plan and lead site L&D, Pre-Service Training (PST), and team-based training design for all ACMs. Curriculum Development: Adapt HQ training materials to align with local site needs, cultural contexts, and school district requirements. Compliance: Lead compliance reporting for AmeriCorps requirements related to training. Specialization 2: Returning AmeriCorps Member (RACM) Point Leadership Development: Lead the design and execution of RACM Learning, including summer learning, the RACM retreat, and differentiated PD. Recruitment: Lead RACM recruitment, including application windows, tracking, and collaborating with site staff for interviews. Team Leader Support: Lead weekly Team Leader meetings and serve as a coach for senior corps members. Specialization 3: Analytics Point Data Systems: Manage cyschoolhouse (Salesforce) setup, including the importing and exporting of student and ACM data. Reporting: Update site PowerBI reports to ensure up-to-date data access for the site. Data Literacy: Build data literacy across the corps and staff by leading site-wide data reviews. Specialization 4: Career Development Point ACM Development: Design and execute all career and professional development sessions for ACMs Career Coaching: Support ACMs in implementing professional development plans. Lead monthly career cohorts helping members collaborate to further their professional skills.  Communication: Collaborate with HQ and partners to share up to date information on career and personal development resources with ACMs.  Competencies In order to succeed in this role, an applicant must have the following competencies: Decision-Making: Uses appropriate context and data to make sensible and timely decisions; displays sound judgment when faced with opportunities/challenges. Flexibility: Changes course quickly and thoughtfully when faced with new or unanticipated circumstances. Problem-Solving: Identifies opportunities to make improvements; gathers information; connects related and unrelated concepts; integrates findings into actionable solutions. Project Management: Organizes, prioritizes, tracks, and manages workflow and resources. Managing Performance: Assigns, tracks, and prioritizes work to ensure high-quality outputs; inspires committed and positive action toward organizational goals. Team Building: Leads individual contributors into becoming a cohesive unit; fosters belonging, collaboration, and inclusion. Physical requirements Be physically present on campus during work hours Move about the classroom or school campus as needed throughout the workday  Lift and carry instructional materials, books, and supplies up to 25 pounds  Have sufficient vision to read printed materials, a computer screen, and observe student activities  Have sufficient hearing to understand conversations in person or over the phone  Speak clearly and be understood by students, partners, and colleagues  Open doors or operate a computer and other technology  Supervise students/members indoors and outdoors, including during inclement weather  Manual dexterity for typing, writing, and handling office equipment Visual acuity to read screens and printed materials Ability to communicate clearly in person, by phone, and in writing Working Conditions Operates in a professional office setting using standard office equipment 1-2 days per week. Operates in an elementary or middle school environment 2-3 days per week using school equipment and materials. Requires ability to travel between office and assigned school sites. Typical schedule: 8 hours per day, Monday-Friday between the hours of 7:30 am and 5:30 pm, with occasional extended hours as needed. Noise level is generally moderate to high depending on work location. Requires a valid driver’s license or reliable access to transportation to travel to school sites and office as part of job duties. Compensation This is a non-exempt role with an hourly range of $28.84 to $30.05. Commensurate with Experience and Location. Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.