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Senior Customer Success Manager - Public Sector
Eightfold🇺🇸In-Person - New York, NY$117K–$185K/yr5mo ago
Role Snapshot
Senior Customer Success Manager supporting public sector clients at Eightfold, driving product adoption, customer satisfaction, and stakeholder relationships for the AI-powered Talent Intelligence Platform.
Key Responsibilities: Monitor product adoption and business outcomes, identify usage improvement opportunities, resolve escalations through cross-functional collaboration, and serve as a trusted advisor to customers on HR technology strategy and digital transformation.
Skills & Tools: Strong problem-solving, exceptional communication, data analysis, project management, public sector relations expertise, and familiarity with AI/ML technologies.
Qualifications: 5+ years of experience in management consulting, HR functions (talent acquisition/management/learning), customer success, or account management; required experience with public sector and government agencies.
Location: New York, New York
Compensation: $117K–$185K/yr
Job Description
The full job description is available on Eightfold's website.
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