Fast Facts

The Customer Engagement Manager is responsible for onboarding and retaining customers, conducting regular meetings, and providing training for teachers in Lubbock, TX.

Responsibilities: Key responsibilities include onboarding new customers, ensuring success plans are in place, supporting renewals and expansions, and conducting professional development training.

Skills: Required skills include excellent communication, customer service, analytical and problem-solving abilities, and proficiency in Microsoft Office.

Qualifications: Preferred qualifications include a Bachelor's degree and 3+ years of experience, especially in K-12 education or administration.

Location: The job is based in Lubbock, TX, US.

Compensation: Not provided by employer. Typical compensation ranges for this position are between 60,000 - 85,000.

Description

Job Summary:

The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.

Duties & Responsibilities:

1. Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
2. Conducts back to school meeting and mid-year review meeting.
3. Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.
4. Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.
5. Ongoing support in delivering professional development and training for teachers.
6. Performs other related duties as assigned.

Required Skills & Abilities:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal and customer service skills.
3. Strong analytical and problem-solving skills.
4. Thorough understanding of product, industry, and/or services provided to clients.
5. Proficient with Microsoft Office Suite or related software.

Education & Experience:

1. Bachelor’s degree in related field preferred.
2. 3+ years of experience preferred.
3. Experience in K-12 education/administration is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.