Responsibilities

What You'll Do

Provide Accountable Leadership to Independent Organizations

• Establish partner relationships with Board members, CEOs, Operations and Programmatic leaders of local organizations in assigned service areas and provide consultative support, resources, and tools as needed.
• Assist Clubs in building capacity to achieve their quality goals with an emphasis on improving organizational infrastructure and staff engagement and retention.
• Create and maintain highest level of customer service relationship with professional and volunteer leadership of assigned Clubs.

Strong and Stable Clubs

• Support the development and implementation of a service delivery framework and approach that aligns with BGCA’s Standards of Organizational Effectiveness (SOEs) and Theory of Change with a focus on increasing member Club Experience as part of a holistic Organizational Development strategy.
• Strategically assess and provide technical support services, coordinating field and technical consultants' deployment, and facilitating service delivery from various BGCA departments to designated member Boys & Girls Clubs within the assigned service area.
• Ensure a continuous quality improvement approach, cross-functional collaboration, and information sharing with a focus on strategic and data-driven decision-making.
• Assist assigned organizations in developing and implementing a programmatic outcome- driven Club experience and measurement strategy with daily data that drives the Formula for Impact.
• Assist Clubs in analyzing internal and external data to create plans and strategies to increase participation and retention of members.
• Design and facilitate learning opportunities for Clubs, including training, webinars, and peer-learning communities, to disseminate best practices in youth impact and quality improvement.

Collaboration & Knowledge Sharing

• Collaborate with Field Operations staff and leadership to formulate strategies and consulting services aimed at enhancing membership, program adoption and engagement, Club Experience, and youth outcomes for affiliated member organizations.
• Represent the Youth Development department and articulate department priorities while working collaboratively with other field facing teams to drive quality and Club Experience for members.
• Collaborate with other field facing services within BGCA to:
• Support consultations with Clubs to define impact at a local level
• Surface essential supports and programs that are needed by Clubs to achieve/grow impact in their local context
• Align service delivery strategy with the Theory of Change & best practice standards to identify and implement YD programs, provide aligned support, and demonstrate impact

Sustain and Scale Program Quality

• Support the relationship with the Forum for Youth Investment’s Weikart Center for Program Quality
• Sustain and scale the key elements of Program Quality to Clubs including Weikart trainings & certifications, BGCA’s Learning & Leadership Development Trainings, data collection and analysis, Program Quality assessments, etc., including other contractual elements of the Weikart assets and continued development of additional on-line assets.
• Work with other Senior Directors, DODs, Alliance Directors, etc. to deliver Program Quality supports to Clubs in each region in coordination with NTI, TI, etc.
• Coordinate and deliver Club Consultations in partnership with DODs and local club leaders
• Translate findings and learnings from research and data analysis to practice for local Clubs

Coaching & Consulting Skills

• Approaches work with a continuous quality improvement mindset, curiosity, creativity, and innovation.
• Is skilled in coaching and facilitation techniques – asking questions, capacity building, and navigating complex inter-personal dynamics.
• Creates a culture of learning among BGCA staff and Club staff in all interactions and events
• Make self available for consulatation to individuals/organizations and works to get to root cuases and effective solutions

CORE COMPENTENCIES

• Coaching and consultation around systems change and improvement
• Adult learning and facilitation.
• CQI and organizational development.
• Data analysis and application.
• Relationship building and collaboration.

WHAT SUCCESS LOOKS LIKE

• Data is regularly used to assess performance, identify gaps, and guide decision-making.

• Continuous improvement efforts are proactively led, implemented, and sustained.

• Systems and practices are consistently applied to strengthen program quality.

• Staff are equipped and supported to implement high-quality programming.

• Youth experience stronger, more consistent, and higher-quality Club experiences.