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Customer Success Manager
Branching Minds🇺🇸In-Person - United States$75K–$85K/yr6mo ago
Role Snapshot
Customer Success Manager at Branching Minds responsible for fostering strong relationships with K-12 school districts and ensuring effective implementation of their educational platform. This fully remote role is critical to mapping the end-to-end customer experience lifecycle and driving platform adoption and customer retention.
Key Responsibilities: Guide customers through the entire lifecycle from onboarding to renewal, develop success plans, maintain regular communication through check-ins and quarterly reviews, and advocate for customer needs. Act as a liaison between district partners and internal teams, manage customer journeys in ChurnZero, and identify opportunities for customer advocacy.
Skills & Tools: Strong relationship-building and communication skills, project management expertise, and comfort with technology platforms, particularly in the education sector. Ability to consult with customers, support direct customer needs, and collaborate cross-functionally with sales, implementation, and product teams.
Qualifications: Experience in consulting, K-12 education, or edtech is required, with a passion for improving educational equity and student success. Customer-facing role experience and familiarity with school district operations preferred.
Location: United States
Compensation: $75K–$85K/yr
Job Description
The full job description is available on Branching Minds's website.
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