Fast Facts

We are seeking an Implementation Consultant Project Lead to manage multiple client projects within our Implementation Services team in North America, ensuring successful execution and delivery of learning management system implementations across various sectors.

Responsibilities: Oversee planning, implementation, and tracking of concurrent client projects; manage project schedules, budgets, and status reporting; liaise with clients and internal stakeholders to ensure project success.

Skills: 3+ years in project management or implementation consulting; strong knowledge of project management principles; excellent organizational and communication skills; familiarity with software/web solutions implementation.

Qualifications: Bachelor's or Diploma in Computer Science or related field; Project Management certification (PMP or CAPM) is preferred.

Location: Job is located in Kitchener, Ontario, Canada; no significant travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between CAD 75,000 - CAD 110,000.

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams including D2L, Client and potentially 3rd party personnel.

Major Responsibilities (How Will I Make an Impact?):

The role’s main responsibility will be working with our Implementation Services team who are responsible for delivery of client projects centered on implementing the learning management system, integrations and authentications, and training.

Oversees the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate and Higher Education)
Takes the lead in determining client requirements and translating them into operational plans
Takes the lead in determining client’s technical readiness and plan software installation and configuration
Propose, design, develop and deploy standard products as well as custom technical solution
Design, configure, deploy and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems
Keep up to date with new technology trends to help facilitate client learning solutions
Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations
Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
Undertakes regular status review meetings among members of the project team and clients
Prepares and/or presents project status reports to various levels within management and the client
Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
Identifies and assesses risks, severity and impacts by applying company procedures and methodology
Determines and implements risk mitigation strategies, communicates risk to client and internal to D2L as appropriate.
Effectively interacts with internal and external stakeholders to achieve cooperation through the creation of communication plans
Manages client's expectations; understands client's point of view & needs while keeping D2L's interests in mind

Competencies (What You’ll Bring to the Role):

3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects)
Professional services/customer service project management and/or implementation consulting experience required
Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation
Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation methodologies
Ability to multitask many concurrent projects
Strong organizational written and oral communication skills
Works proactively and independently
Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders)

Education Requirements:

Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience.
Project Management certification; PMP or CAPM (or equivalent experience) considered an asset

Client Facing EdTech Jobs

Implementation Consultant, Project Lead