Infrastructure Engineer

📍 Brazil | 🌐 Remote

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About the Role

As an Infrastructure Engineer at Hyland, you'll play a key role in designing, building, and implementing the systems and solutions that power our IT infrastructure. You'll serve as an escalation point for system and user issues, drive efficiency improvements, and help safeguard the security and integrity of critical company data. This is a role for a technically solid, detail-oriented professional who thrives on solving complex problems, collaborating with a team, and continuously improving the systems that keep our organization running.

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Your Tools

• Citrix & NetApp
• Linux
• Microsoft Windows & MacOS
• Microsoft Office
• Public Cloud Solutions
• Virtualization Technologies

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Your Role Responsibilities – Here's What You'll Do

• Design, build, and implement technology platforms and solutions in support of IT infrastructure; collaborate on best practices, standards, and processes for the design and administration of systems and solutions.
• Safeguard the security, integrity, and confidentiality of the company's supported systems and data; collaborate on and execute improvements to maintain and achieve a high security posture across the environment.
• Design and implement solutions for backup and disaster recovery; participate in the testing and execution of disaster recovery plans and procedures to ensure business continuity.
• Troubleshoot and resolve issues and outages; perform problem-solving, root-cause, and post-mortem analyses to drive process improvements and prevent recurrence.
• Document the design, operation procedures, and troubleshooting of implemented solutions and technology platforms; compose training materials and conduct training sessions with stakeholders.
• Participate in audits of servers and the environment to ensure compliance with established standards, policies, and configuration guidelines; act as an escalation point for requests and issues related to systems and users.

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Role Essentials

You'll need these skills to hit the ground running:

• Experience as a Systems Administrator with hands-on experience working with public cloud solutions, virtualization technologies, and server operating systems.
• Experience working with Citrix, NetApp, and Linux, with proficiency in Microsoft Windows or MacOS and Microsoft Office applications.
• Good knowledge of systems administration and Microsoft Windows network environments, with the ability to troubleshoot and resolve issues effectively in a fast-paced, deadline-driven environment.
• Good oral and written communication skills with a professional demeanor and the ability to interact with others with discretion and tact; strong customer service orientation with solid interpersonal skills.
• Good data gathering, interviewing, and analytical problem-solving skills with strong attention to detail and the ability to perform root-cause and post-mortem analyses to drive meaningful process improvements.

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What We'd Like to See

These will help you stand out:

• Experience designing and implementing backup and disaster recovery solutions, including participation in the testing and execution of disaster recovery plans and procedures.
• Demonstrated ability to document system designs, operational procedures, and troubleshooting guides; experience composing training materials and conducting training sessions with diverse stakeholder groups.
• Experience participating in audits of server environments to ensure compliance with established standards, policies, and configuration guidelines.
• Demonstrated ability to collaborate cross-functionally on best practices, standards, and processes for the design and administration of infrastructure systems and solutions.
• Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role.

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About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

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Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.