Tier 3 Technical Analyst

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert hardware devices, primarily gateways, 1 million+ strobes, and 1 million+ badges to ensure the reliability of CENTEGIX Safety Platform services. This role focuses on analyzing telemetry data, identifying performance issues, and collaborating with Operations, Product Management, and Engineering teams to improve device reliability and the overall customer experience.

Position Responsibilities

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies.
• Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware.
• Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions.
• Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference. Use data from devices to identify occurrences rates and patterns.
• Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions.
• Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts.
• Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful.

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 2–4 years of experience in data analysis, data engineering, or QA testing, specifically working with CPE hardware.
• Proven ability to not just report what the data says, but explain what the data means for the company’s bottom line and customer experience.
• Proficiency in data visualization tools like Domo, Tableau or Power BI.
• Strong ability to interpret complex data structures and log files.
• Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake).

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Fifteen days of PTO plus twelve company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

Recruitment Process & Fraud Prevention

CENTEGIX job opportunities may be advertised on our careers page as well as trusted job boards such as Indeed and LinkedIn. All applications are processed through our official applicant tracking system.

If you are contacted regarding an opportunity with CENTEGIX, verify that communications come from an email address ending in @centegix.com.

CENTEGIX recruiters may also connect with candidates through LinkedIn. We encourage candidates to review recruiter profiles and confirm they are listed as current CENTEGIX employees.

As part of our hiring process:

• Applications will be reviewed and managed through our official recruiting process
• Interviews will be conducted by CENTEGIX employees
• CENTEGIX will never ask candidates for payment, gift cards, cryptocurrency, banking information, or financial account details during the recruiting process
• Official offer letters will only be extended following a completed interview process

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate