Director of Facilities and Operational Services

Position Overview:

The Director of Facilities & Operational Services plays a critical role in realizing our mission by setting the vision for key operational workstreams. The Director of Facilities & Operational Services is a member of the Operations Team, and reports to the Chief Operating Officer. 

Key Responsibilities:

Responsibilities of the Director of Facilities & Operational Services include, but are not limited to:

Strategic Operations Leadership

• Lead operational readiness planning across all KIPP Nashville schools to ensure successful launches and strong Day 1 execution

• Manage and oversee large-scale operational budgets across facilities, food services, technology, contracted services, and regional operational priorities 

• Develop and implement region-wide operational systems, procedures, and standards across campuses 

• Partner with school leaders and regional teams to drive operational excellence, compliance, and alignment 

• Lead cross-functional operational planning tied to organizational growth priorities and regional initiatives 

• Support and coach school-based operations leaders in facilities, compliance, vendor management, and operational systems to strengthen operational execution and alignment across campuses 

Food Service

• Manage food service operations across all 10 KIPP Nashville schools

• Maintain KIPP Nashville’s status as a state-authorized School Food Authority

• Partner with the Tennessee Department of Education, district teams, and appropriate vendors to ensure high quality, fully compliant school nutrition programs

• Lead food service planning and operational readiness as schools continue expanding to full grade-level enrollment 

• Support schools in implementing efficient systems for breakfast, lunch, snack distribution, and meal compliance

• Support schools in managing free/reduced-price meal eligibility applications and determinations

• Create systems to process family and staff payments for meals

• Execute RFPs and vendor selection processes for food service providers Facilities and Technology

Facilities, Construction & Infrastructure  

• Cast vision for KIPP-owned building management and long-term regional growth planning

• Develop and oversee preventative maintenance planning and capital improvement priorities 

• Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors 

• Manage the building maintenance for each campus – including landlord relationships and negotiations and managing workflow between property managers, direct vendors, and school-based Directors of Operations

• Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors 

• Ensure existing facilities meet KIPP Nashville standard for cleanliness and security, and fire marshal compliance 

• Lead the region-wide procurement process for the purchasing of required school and regional technology, furniture

• Support operational planning and execution for new school launches and expansion projects 

Vendor Management & Procurement

• Lead vendor procurement processes, contract negotiations, and vendor performance management

• Develop and oversee RFP processes for operational services including janitorial, food service, facilities, and technology

• Establish vendor accountability systems, service expectations, and operational performance metrics

• Lead region-wide procurement processes for school and regional operational needs, including furniture, technology, and facilities-related purchases

• Oversee janitorial services across all campuses to ensure cleanliness, compliance, and operational readiness standards are consistently met

• Oversee and support campus safety systems and operational security processes, including key and fob/ID access management, security camera systems, visitor management platforms, and coordination with security vendors 

Insurance & Risk Management

• Partner with the Chief Finance Officer and insurance broker to support KIPP Nashville’s non-medical insurance needs, including property, liability, accident, umbrella, auto, and workers compensation coverage 

• Facilitate insurance claims and requests as needed

• Train and support school and regional staff members on various aspects of insurance and risk management, including incident reporting, facilities use requests, and best practices around reviewing agreements

• Partner across functional teams to draft and implement policies and procedures that minimize risk in key areas (e.g., vendor management, field trips, volunteers), while ensuring a continuity of service for our schools and region

Technology Oversight

• Oversee regional technology systems, infrastructure, device management, and operational technology planning

• Manage outsourced technology vendors and support the development and execution of annual and long-term IT plans

• Lead procurement and lifecycle planning for student and staff technology assets

• Partner with schools and technology vendors to ensure operational alignment, cybersecurity awareness, and device readiness

School Support Team (SST) Office and Team Operations

• Monitor office supply levels, receive supply requests, and order supplies to support the SST

• Manage the SST’s physical office spaces

• Organize shared spaces like the kitchen and supply cabinets to ensure these areas are clean, well-stocked, and support the work of the team

• Ensure new team members are set up for success on their first day, including key fob and desk setup, in partnership with team leaders

• Manage the regular pickup of SST mail from KIPP Nashville schools and delivery to appropriate SST members