Fast Facts

Outschool is seeking an experienced I.T. Administrator to manage all aspects of their I.T. infrastructure and support systems in their San Francisco office, serving both onsite and remote teams.

Responsibilities: Oversee I.T. infrastructure and support, manage onboarding processes, and maintain laptop logistics, while providing daily support through help desk operations and collaborating with engineering teams.

Skills: 5+ years in I.T. support, proficiency with Mac systems, strong organizational and problem-solving skills, and experience supporting teams of 100-500 employees.

Qualifications: Deep familiarity with Mac systems in a support role and strong ability to manage remote and in-person I.T. needs.

Location: San Francisco office, in-person role with potential support for remote employees across the U.S., Canada, and Korea.

Compensation: $150000 - $170000 / Annually

About The Role: 

We’re looking for an experienced I.T. Administrator to take full ownership of I.T. at Outschool as we bring the function in-house. This is a hands-on, in-person role based in our San Francisco office, supporting both our onsite team and our remote employees across the U.S., Canada, and Korea.

You’ll report to the Head of Infrastructure Engineering and collaborate closely with our administrative and infrastructure teams to ensure every employee—regardless of location—is set up for success.

This role is ideal for someone who thrives in an onsite environment, enjoys supporting a wide range of internal tech needs, and is excited to be the go-to person for all things I.T. at a growing company.

Core Responsibilities:

• Own and operate all aspects of Outschool’s I.T. infrastructure and support systems
• Lead onboarding and offboarding processes across all systems and tools
• Manage and monitor our Okta and Jamf environments
• Maintain and coordinate laptop and peripheral logistics—including distribution, returns, trade-ins, and disposal
• Upgrade, troubleshoot, and maintain our inventory of Mac laptops
• Provide day-to-day support through internal help desk operations (e.g., password resets, system troubleshooting, Google Workspace support)
• Collaborate with engineering and security teams on device compliance and investigations
• Serve as a consistent, onsite I.T. resource for our San Francisco team while also supporting remote employees globally

Desired Experience & Skills: 

• 5+ years of experience in a dedicated I.T. support or administrator role
• Experience supporting teams at a company of 100–500 employees
• Deep familiarity with Mac systems (this is a Mac-only environment)
• Hands-on experience with:
• Comfortable managing both remote and in-person I.T. needs
• Strong organizational and problem-solving skills; able to triage and prioritize efficiently
• Eager to work onsite and serve as a reliable in-person resource for our San Francisco team

This role will be based in the Bay Area. The annual salary range for this Bay Area-based role is $150,000-$170,000.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 21, 2024.

Please see the independent bias audit report covering our use of Covey here.