Fast Facts

Join Tutored by Teachers as a Partner Success Manager, where you will build strategic relationships with school districts to ensure program success and drive growth in a mission-driven organization.

Responsibilities: Lead client onboarding, manage account health, drive renewals and upsell opportunities, and collaborate with internal teams to enhance the customer experience.

Skills: 3-5 years of experience in Customer Success or Account Management, strong organizational and project management skills, and experience in K-12 education preferred.

Qualifications: Preferred experience in K-12 education and strong track record of driving positive customer outcomes.

Location: This position is remote, but travel to the Southeast regions (GA/NC) is required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can travel to southeast regions! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

The Role

As a Partner Success Manager you will:

Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
Lead onboarding for new clients, setting clear expectations, timelines, and milestones
Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
Synthesize client feedback to provide meaningful insights to internal teams & senior management
Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
Proactively identify at-risk accounts and partner internally to mitigate churn
Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
3-5+ years experience in Customer Success or Account Management
Experience in K-12 education, district and school leadership preferred
Strong organizational and project management skills; ability to prioritize strategically
Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Experience navigating and resolving client challenges, both internally and externally
Willingness to travel up to 40% of work week
Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

We currently offer the following benefits:

Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

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Partner Success Manager (Southeast Flexible - GA/NC)