Fast Facts

The Academic Associate at Strategic Education, Inc. ensures academic equity and integrity while managing student complaints and policy violations in collaboration with university stakeholders.

Responsibilities: Manage academic policy violations, support students and faculty, facilitate policy training, and lead process improvement projects while ensuring adherence to service level agreements.

Skills: Strong critical thinking, communication, organizational, and crisis management skills are essential; proficiency in relevant software and data-driven decision-making is preferred.

Qualifications: Bachelor’s degree and a minimum of 3 years in academic administration, advising or related fields; ability to handle stress and maintain confidentiality is important.

Location: Minneapolis, MN, with options for hybrid work or full remote for candidates located outside the Twin Cities area.

Compensation: $49600 - $74400 / Annually

The Academic Associate, in line with the mission of the Office of Academic and Community Standards, ensures academic equity, integrity, and quality. They collaborate with university stakeholders in handling learner complaints and policy violations, from intake to resolution. This includes policies related to academic integrity, grade appeals, learner conduct, professional ethics, academic standing, learner grievances, and discrimination/harassment issues, among others. They also participate in improvement projects and may represent OACS in University Stakeholder meetings.

Essential Duties & Responsibilities

Daily Workflow:

Manage and resolve school-specific cases within Service Level Agreements, including academic policy violations, appeals, and complaints.
Manage crisis protocols.
Provide research, consultation, and advice on unique learner experience issues.
Facilitate independent review panels in making decisions and recommendations related to case work
Draft and finalize decision letters for determinations reached by associate or independent review panels

Cross-Functional Work:

Travel: Support students and faculty at residenciesinproviding policy and experiential support, up to three times per year.
Provide policy and procedure training for all student-facing groups.
Undertake other duties and projects as required.

Quality Assurance Work:

Lead policy and process improvement projects, employing root cause analysis and problem-solving techniques.
Proactively support strategic innovation.
Maintain adherence to Service Level Agreements.
Identify and resolve problems to improve value and mitigate institutional risk.
Use data for informed decision-making.

Job Skills:

Required Qualifications:

Strong critical thinking, influencing, reasoning, and judgment skills.
Capable of facilitating projects, training, and conflict resolution.
Excellent organization, prioritization, self-motivation, and communication skills.
Willingness to travel for event support. Travel will require one week at a time, no more than three times per year.
Data-driven decision-making ability.
Ability to maintain confidentiality and abide by regulations such as FERPA in managing student complaints.

Preferred Qualifications:

Proficiency in Sales Force, PeopleSoft, CRM, Microsoft 365 (Office, OneDrive, SharePoint, Teams), and Zoom.
Proficient in using a computer and communicating effectively both verbally and in writing.
Able to handle stress and demonstrate strong mental acuity.
Regular and punctual attendance is essential.
Other functions may be modified as required.

Work Experience:

Minimum of 3 years’ experience in academic administration, advising or transferable experience.

Education:

Bachelor’s degree from an accredited institution whose accrediting agency recognized by the U.S. Department of Education.

Other:

Ability to work a hybrid schedule including both working from home and on-site one day per week.  The selected applicant for this position will be required to work onsite and attend onsite or offsite meetings and events.Fully remote position may be considered for those living outside the Twin Cities area.  
When on site, typical office setting.  
Mobility within the office including movement from floor to floor.  
Access information using a computer.  
Must be able to work more than 40 hours per week as needed to meet business needs.
Must be able to travel 0-10% of time.  
Travel via plane, car, and metro may be required to perform this job.  
Strong mental acuity.  
Effectively cope with stressful situations.  
Effectively communicate, both up and down the management chain. 
Regular, dependable attendance and punctuality are essential functions of this job. 
Other essential functions and marginal job functions are subject to modification. 
Must be able to lift 20 lbs.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$49,600.00 - $74,400.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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Academic Associate