Fast Facts

SEI is seeking a Student Account Representative to manage administrative services related to student accounts, including billing, collections, and database maintenance, while providing exceptional customer service in a fast-paced environment.

Responsibilities: Key responsibilities include monitoring student accounts, preparing reports, handling billing and collections, organizing files, and assisting with business office operations.

Skills: Required skills include strong organizational abilities, excellent communication, problem-solving skills, detail orientation, and proficiency in Microsoft Office applications (Excel, PowerPoint, etc.).

Qualifications: Preferred qualifications include two years of college education and two years of relevant business experience in bookkeeping, data entry, or collections.

Location: Knoxville, United States of America

Compensation: $16 - $24 / Hourly

This position provides valuable administrative services including monitoring student accounts and taking appropriate measures to ensure timely billing and collection of student receivables, preparing statistical reports as directed by their supervisor; and performing other general duties.

Reviews and inputs sponsored student authorization forms to ensure all information is complete for billing purposes
Generates and follows up on cases related to student account issues
Oversees file organization and database maintenance
Review sponsored students' accounts for payment status and post payments as received
Assists with business office operations, including student registrations
Collections for past-due student accounts

Education:

Two years of college is required

Certificates, licenses, and registrations:

None required

Work Experience:

Two years of business experience (bookkeeping/data entry/collections)

Skills:

Possess excellent organizational, interpersonal, problem solving and customer service skills.
Be detail-oriented and self-motivated
Must have strong computer skills (Excel, Outlook, PowerPoint, Word, etc.)
Ability to work in a fast-paced environment
Demonstrated knowledge of accounting, collections, and/or financial aid process
Must have strong computer skills (Excel, PowerPoint, etc.)
Excellent oral and written communication skills

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$16.25 - $24.50 - Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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