Fast Facts

Join Conscious Discipline as a Customer Care Representative, where you'll be the first point of contact for customers, assisting with orders, website navigation, and providing exceptional solutions to enhance their experience.

Responsibilities: Handle customer inquiries via phone and email, manage high call and ticket volumes, and support customers through troubleshooting and order processing.

Skills: Requires 1-3 years of customer service experience, exceptional communication, problem-solving abilities, tech-savviness, and strong organizational skills.

Qualifications: Experience in education or EdTech industry preferred; a compassionate and patient demeanor is essential.

Location: Position based in Sanford, FL.

Compensation: $20 - $20 / Hourly

Description

Customer Care Representative

Department: Partner Operations

Reports To: Senior Manager of Partner Operations

Classification: Full-Time, Non-Exempt (8:30am - 5pm EST)

Location: Sanford, FL

Position Summary

We’re looking for a Customer Support Representative to join our team! In this role, you’ll be the first point of contact for customers, handling phone calls and emails to provide assistance with website navigation, orders, shipping, products, events, and more. You’ll manage a high volume of calls and tickets, troubleshoot issues, guide customers through processes, and deliver exceptional solutions. If you’re detail-oriented, tech-savvy, and passionate about helping others, we’d love to hear from you!

Key Responsibilities

At Conscious Discipline, we are passionate about empowering educators, parents, and leaders with tools that foster connection, compassion, and growth. As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on to support them through their journey. From helping navigate our website and products to resolving questions about orders, shipping, events, and more, you’ll create positive experiences that reflect the values we teach every day.

What You’ll Do

Respond to customer calls and emails with empathy, patience, and professionalism.
Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
Understand customer needs, clarify details, research issues, and provide clear solutions.
Guide customers through troubleshooting steps, website navigation, and product usage.
Assist customers with placing orders and processing returns as needed.
Collaborate across departments to ensure seamless customer support and resolution.
Maintain accurate documentation of customer interactions and solutions provided.
Perform other related duties as assigned to support our mission of building better connections.

Requirements

Where You Shine

Experience: 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
Communication Skills: Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
Problem-Solving: A resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently.
Tech-Savviness: Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
Organization: Ability to manage multiple inquiries simultaneously while staying detail-oriented.
Empathy & Patience: A natural ability to listen, understand, and guide customers through challenges calmly and kindly.
Team Player: Works collaboratively across teams to ensure a consistent and positive customer experience.

Conscious Discipline jobs

Customer Care Representative