Operations Manager

Position type: Full time, exempt, 12 Month    

Reporting & Collaboration​

• Direct Manager: You report to the School Leader (Principal), who is accountable for overall school performance, including academic outcomes, culture, and operations.

• Direct Reports: You do not manage any direct reports. 

• Lateral Leadership: You may advise and support grade-level teams, department chairs, and teachers for implementation of schoolwide initiatives.

• Lateral Managers: You do not have lateral or matrixed managers; however, you are expected to partner closely with peer Assistant School Leader and School leader to ensure coherence across academic, culture, and operational priorities.

Autonomy & Decision Making​

• The Manager of Operations owns school-level execution of operational systems and data integrity within regional guardrails. This role does not own vendor contracts, regional compliance policy, or transportation vendor management; concerns are escalated to school leadership or regional operations partners.

Inputs: What will I be doing in my day to day work?

Operational Systems & Data Integrity (Owner):

• Own daily execution of front office operations and Student Information System (SIS) accuracy, ensuring compliance with school, regional, state, and federal requirements.

• Lead attendance execution (tardies, early dismissals, daily attendance processes) and coordinate timely family follow-up.

• Execute enrollment, re-enrollment, and withdrawal processes with accurate documentation and data tracking.

• Maintain organized, audit-ready student files and compliance documentation.

• Support assessment logistics and data entry in coordination with school leadership.

Arrival/Dismissal & Transportation Execution:

• Execute daily arrival and dismissal systems; maintain accurate transportation rosters and issue logs.

• Communicate day-to-day transportation updates to families and staff; escalate vendor issues to school leadership or regional operations (does not own vendor management).

Front Office & Family Experience:

• Serve as a primary point of contact for families, delivering clear communication and responsive customer service.

• Maintain effective school communication systems (calls, messages, family-facing tools).

• Ensure front office readiness and professional, welcoming school entry experience.

Operations & Logistics:

• Execute purchasing and inventory processes in alignment with regional procedures.

• Coordinate with vendors (food service, custodial, technology) for daily operations and escalate issues appropriately.

• Maintain organized shared spaces and operational readiness to protect instructional time.

Collaboration & School Culture:

• Partner with school leadership to ensure operations align to academic and culture priorities.

• Support schoolwide events and assessments through logistics and documentation.

• Uphold school norms and contribute to a positive, respectful school environment.

Outcomes: What will I be evaluated on?

• Reliable execution of attendance, enrollment, and SIS processes with high data accuracy.

• Consistent, on-time arrival/dismissal operations with minimal disruptions.

• Positive family experience with front office and school communications.

• Audit-ready student records and compliance documentation.

• Operational systems that protect instructional time and support school priorities.

What skills should I already bring, i.e., what should I already have a track record around?

• Strong organizational skills, ensures things are always neat, clean, and orderly 

• Task Prioritization skills

• Workflow coordination

• Documentation management

• Calendar & logistics coordination

What should I know a lot about already, i.e., what should I have expertise in?

• Key indicators of a strong, excellent K-12 school based operational system

• Project management

• Logistical assessments and ability to troubleshoot data or system discrepancies