Order Flow Coordinator, 1st Shift

🇺🇸In-Person - Midway, KY$38K–$52K/yri1h ago

Corporate Operations Operations Management Warehouse Operations Supply Chain Order Fulfillment Process Improvement

Role Snapshot

The Order Flow Coordinator manages order allocation, wave creation, and fulfillment workflow in a distribution center, ensuring orders move efficiently through pick, pack, and ship processes while maintaining cycle time targets.

Key Responsibilities: Creates and releases order waves to the warehouse floor based on priority and SKU batching, monitors progress across all fulfillment stages, communicates delays to supervisors, and manages order routing changes from customer service and the order desk. Generates performance reports on wave cycle times and SLA compliance while responding to operational issues and communications in real-time.

Skills & Tools: Strong proficiency with WMS wave planning systems, excellent communication and coordination abilities across multiple departments, and analytical skills to identify workflow bottlenecks and optimize efficiency. Ability to manage multiple priorities, respond quickly to operational issues, and create management reports.

Qualifications: Not explicitly stated in the job description. Typically requires 1-3 years of warehouse operations or order fulfillment experience and familiarity with WMS systems, though formal education level is not specified.

Location: In-Person - Midway, KY

Compensation: $38K–$52K/yr (estimated)

Prep for this role with AI tools →

Job Description

The Order Flow Coordinator, 1st Shift is responsible for allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. In addition, they also assign and monitor fulfillment work including, staging, shipping, wave times and pick and pack assignments for various functions.

A day in the distribution looks like this:

Strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies.
Creates batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch like SKU’s.
Monitors released wave progress through the pick, QA, VAS, Replen, Pack and Ship process communicating with the respective functional Supervisor of any delays in processing.
Ability to effectively communicate with all Managers and Supervisors.
Creates dashboard management reports relating to wave cycle times, SLA performance and backorders.
Provides feedback to Supervisors on issues impacting outbound order flow.
Receives and manages order routing changes and edits from the company’s order desk and Customer Service.
When required, force close waves and communicates proactively to the affected Supervisors.
Monitors and responds to emails and phone calls in a timely manner.