Manager, People Operations

About The Position 

KIPP Foundation is committed to building talent systems that are clear, consistent, and supportive of a strong employee experience. A critical part of this work is ensuring that day-to-day People Operations run smoothly, efficiently, and with a high level of care for staff. 

The Manager, People Operations plays a key role in delivering this experience by supporting the execution of core HR processes and systems. Reporting to the Senior Director of People Operations, this role ensures that payroll, benefits administration, HR systems, and employee support processes are accurate, timely, and responsive to staff needs. 

In this role, the Manager will serve as a central coordinator and problem-solver, helping to manage vendor relationships, support HR systems, and act as a primary point of contact through AskTalent and provide admin support across the talent team. By ensuring that processes are well-executed and information is clear and accessible, this role helps create a seamless experience for both employees and managers. 

This is an opportunity for someone who is highly organized, detail-oriented, and service-driven someone who takes pride in ensuring that the operational backbone of People Operations is strong, reliable, and continuously improving. 

Responsibilities 

Payroll, Benefits & HR Administration 

• Administer payroll processes in partnership with Finance, including compensation updates, stipends, and leave tracking. 

• Manage day-to-day benefits administration, including enrollments, employee support, and coordination with vendors. 

• Support administration of absence and leave programs, ensuring accurate tracking and compliance with policies. 

• Ensure timely and accurate execution of core HR administrative processes across the employee lifecycle. 

Vendor Management & Operational Coordination 

• Manage relationships with People Operations vendors (benefits providers, HR systems, etc.), including communication, invoicing, and issue resolution. 

• Coordinate invoices, billing, and expense tracking related to People Operations, ensuring timely and accurate processing. 

• Support compliance-related administrative processes (e.g., background checks, required training, documentation tracking). 

• Support with scheduling large scale meetings across the talent team for trainings or during high-volume hiring season 

Employee Support 

• Own the AskTalent intake process, serving as the primary point of contact for employee and manager inquiries. 

• Respond directly to routine inquiries and triage more complex requests to appropriate team members. 

• Ensure consistent and accurate interpretation of HR policies and processes in responses. 

• Track trends in inquiries to identify opportunities to improve processes, communication, and documentation. 

HR Systems Support & Data Administration 

• Support administration of HR systems (HRIS, benefits platforms, etc.), ensuring accurate data entry and system updates. 

• Maintain employee data, records, and documentation to ensure data accuracy, integrity, and compliance. 

• Assist with system audits, data validation, and reporting processes. 

• Ensure adherence to data privacy, security, and compliance standards. 

Reporting & Analytics Support 

• Support development and maintenance of HR reports and dashboards, including workforce metrics, engagement data, and operational KPIs across the talent team 

• Assist in preparing recurring reports (weekly, monthly, quarterly) to support decision-making. 

• Provide data support for ad hoc requests, ensuring accuracy and timeliness. 

Knowledge Management, Communication & Process Support 

• Maintain HR documentation, knowledge management systems, and staff-facing materials to ensure clarity and accessibility. 

• Develop and update guides, FAQs, and training materials to support employee understanding of HR processes and benefits. 

• Provide administrative support for key talent processes, including meeting coordination, materials preparation, and documentation.