Solutions Specialist

The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.

Joining forces means the combined mission of advancing the learning, understanding, and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.

We can only achieve our mission and continue to grow by having high-performing, passionate people on our team. Both Texthelp and n2y promote a collaborative work environment where diversity is embraced and empowered. The combined organization employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA, and Australia.

We plan to reveal our new brand in early 2025, but for now, the messaging and any correspondence from this role will come from n2y. We are extremely proud to be on this journey and hope you can join us!

Job Summary

The Solutions Specialist is responsible for providing the Sales organization with a significant depth of knowledge of our solutions and market segments. This role is a team member with the ability to deliver a consistent high-quality message, enhance the capabilities of Sales team members, and contribute to the fulfillment of revenue objectives of n2y. The Solutions Specialist is responsible for developing, coordinating, and delivering customer facing demonstrations in support of Sales team member efforts, as well as creating and delivering internal training to keep the Sales team up to date on solution and market changes. As a cross-functional team member, this role will coordinate with Product, Marketing, and Customer Success teams to enhance the efficacy of our sales efforts and maintain alignment of messaging. 

The Solutions Specialist collaborates with Sales to support their efforts in closing business, expanding into new segments, answering district questions, and creating customer-specific demonstration materials, data, and presentations. 

Key Responsibilities

• Collaborating with Sales representatives on designing and delivering in-depth demonstration of our solutions
• Creating, coordinating, and delivering training for the Sales team on feature functionality, solution updates, messaging, and tools and processes
• Working with Sales/customers to provide implementation guidance and planning to create a seamless handoff to Customer Success
• Manage and communicate schedules and availability with teams
• Collaborate across departments - Marketing, Product, Operations, Customer Success, Technology
• Initially focus on n2y’s newest solutions, but to expand to other solutions
• Provide districts and sales with opportunity needs analysis and present those findings to districts
• Create customer-specific demonstration data and presentations
• Provide product and market specific information for RFP responses

Desired Skills and Qualifications

• Bachelor’s Degree in Education or related field
• Minimum of 5 years of experience in a Special Education classroom
• Experience in Reading and Literacy research, foundations, and intervention preferred
• Experience in educational technology products and services sold into the K-12 market
• Background in schools/special education preferred
• Prior experience with n2y solutions preferred
• Understanding of Special Education and IEP processes
• Behavior background a plus
• Demonstration and public speaking skills
• Salesforce, GSuite, Remote learning/presentation (Zoom, WebEx, Google Meet, etc)
• Ability to travel as needed.