Enterprise Customer Success Manager

LearnUpon • Full-time • Philadelphia, Pennsylvania, United States • 3d ago

LearnUpon is looking for an Enterprise Customer Success Manager to join our team in Philadelphia.

LearnUpon is looking for an Enterprise Customer Success Manager to join our team in our offices in Philadelphia or Salt Lake City.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.

Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.

Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager (Partnership customers), you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.

What will I be doing?

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
Manage a book of high-value enterprise customers within the Enterprise Success team
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
Partner with Onboarding Specialists to ensure a seamless transition post-launch
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers
Be the voice of the customer for our product development team to help make LearnUpon even better
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line

What skills do I need?

Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment
Self-motivation with a high attention to detail and ability to multitask
Great account management and problem solving skills
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
Good judgment in analysing information to make confident decisions
3-5 years consulting, account management or customer success experience, preferably in software
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities
Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

A strong knowledge of online software (SaaS) products and services
Experience in eLearning, Ed Tech, or Learning Management
Experience working with APIs and Single Sign-on products

Why work with us?

Work in a fun and supportive environment with regular social events
Excellent career progression - take LearnUpon where you think it can go
Structured learning environment
Competitive salary and company stock options
401k
Comprehensive private health insurance scheme
25 days annual leave + 1 annual company wellness day off
Flexible Working Arrangements

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

Qualified applicants will be invited to schedule a 30-minute call.
Successful candidates will then be invited to a series of practical interviews.
Finally, candidates will have a short interview with Leadership.
Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

By applying for this job, you agree to LearnUpon's Privacy Policy. Find out more about our privacy policy here.

Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.

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