This position has been filled
This job is no longer accepting applications. Browse open EdTech jobs or search for Customer Support Specialist Tier I jobs.
Customer Support Specialist Tier I
Gravyty$40K–$55K/yr10mo ago
Role Snapshot
Join Gravyty as a Customer Support Specialist Tier I to provide exceptional service to clients in the academia and non-profit space, handling inquiries and resolving technical issues promptly while contributing to process improvements.
Key Responsibilities: Handle customer inquiries from request-to-resolution across multiple channels, reproduce and document technical bugs for development teams, and create/optimize support documentation. Serve as a liaison between customers and internal departments while identifying areas for product and process improvement.
Skills & Tools: Native English proficiency, strong written and oral communication skills, and technical troubleshooting abilities are essential. Technical aptitude with HTML/CSS, SQL, JavaScript, API concepts, and AWS familiarity are preferred.
Qualifications: 1-2 years of customer support experience, preferably in B2B SaaS or higher education environments, with proficiency in CRM or ticketing systems preferred. Proactive, detail-oriented mindset with ability to work autonomously in a fast-paced environment required.
Compensation: $40K–$55K/yr