Fast Facts
Join Bluum as an IT Systems Administrator to enhance customer success through efficient IT support, ensuring system improvements in a dynamic learning environment.
Responsibilities: Handle helpdesk requests, troubleshoot and configure computer applications, manage Windows updates, and support various IT practices across multiple locations.
Skills: Minimum three years of systems administration experience, strong communication skills, and capability in troubleshooting complex IT issues.
Qualifications: Preferred candidates will have an associates degree or equivalent knowledge in systems administration and a strong understanding of various IT systems.
Location: The job is based in Irving, Texas, United States.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.
Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven by a single mission – to improve learning and make it more accessible. From the personalized support and services we provide to the hand-picked products we use that create exceptional learning environments, everything we touch, say, or do empowers educators to make a difference. Learn more about how we are cultivating possibility at Bluum.
Position Summary
The Systems Administrator ensures customer success in a fast-paced environment by identifying and remediating issues relating to information technology. This position is also responsible for identifying and driving system improvements.
Technical support is the primary responsibility for the IT Systems Administrator. The IT Systems Administrator supports multiple customers in multiple locations for a variety of information technology practices. All requests for assistance are recorded and responded to via the helpdesk ticketing system.
Responsibilities
- Helpdesk
- Troubleshooting /configuration of computer applications and hardware
- Windows OS and application updates and patching
- Storage management
- Telecom / softphone
- Printing
- Networking
- 3rd party application support
- User profile maintenance and modification
- User data recovery
- Systems Administration
- User creation and licensing
- Cross systems permissions
- Messaging security
- CCTV support
- MDMs
- Network modification – rules / exceptions
- Directory / permissions management
- Tier one integrations
- Backups
Education & Skill Requirements
- Minimum three years systems administration.
- Associates degree or equivalent
- Strong interpersonal and communication skills. Capable of explaining complex procedures both verbally and written.
- Comfortable approaching users to understand their requirements.
- Ability to work and solve problems independently, on a team, and under the direction of IT management.
- Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Able to read and understand schematics, signal flow diagrams, and architectural drawings.
- Enhanced knowledge of current technology and trends in the information technology field.
- Able to research, evaluate and recommend solutions based on an analysis of department needs and existing infrastructure.
- Able to communicate effectively with customers and co-workers.
- Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
- Firm understanding of the following systems:
- Microsoft Windows workstation and server operating systems
- Microsoft Office applications
- Microsoft Server Technologies
- Active Directory
- DNS
- DHCP
- Exchange
- Teams
- WDS / MDT
- Server virtualization VMWare/HyperV
- Encryption technologies
- SentinelOne EDR
- Analyzing error logs
- Antivirus / Malware / Ransomware prevention and remediation
- Conceptual understanding of the following systems:
- Linux server operating systems
- Cisco / Aruba / Ubiquiti WLAN APs & controllers
- Fortinet / Juniper / Watchguard firewalls
- Policy and scheduled action automations
- Vendor licensing
