Clinical Manager, SSD

The College Board • Full-time • Remote (Remote from New York, New York, United States) • $60,000 - $105,000 / year • 1m ago

Fast Facts

The Clinical Manager for the College Board's Services for Students with Disabilities (SSD) is responsible for evaluating disability documentation to ensure access to accommodations for test-takers, with a focus on communication, outreach, and collaboration among various stakeholders.

Responsibilities: Key responsibilities include reviewing disability documentation, making eligibility determinations for accommodations, managing communication with stakeholders, and providing educational resources regarding College Board's accommodations process.

Skills: Strong interpersonal, verbal, and written communication skills are essential, along with experience in psychological/educational assessment and familiarity with disabilities and accommodations.

Qualifications: Candidates should have a Psy.D./Ph.D. in a relevant field, 4 to 6 years of experience in educational assessment, and a knowledge of issues related to test-takers with disabilities.

Location: Remote - New York, United States of America

Compensation: $60000 - $105000 / Annually

Clinical Manager

College Board - Risk Management

Hybrid (NYO) or Remote

Candidates should expect to come into the New York Office upon the request of their managers, up to 10 times per year. The Clinical Manager may also travel 1-2 times per year. Travel required to SSD’s annual Reviewers’ Conference, generally held in July, and mandatory College Board meetings/events.

About the Team

Services for Students with Disabilities (SSD)

The SSD team at College Board is a close knit, dedicated team of 28 people with a passion for helping test-takers with disabilities from around the world receive appropriate accommodations on College Board tests. The team is committed to providing exceptional decision making, education, and outreach to support test-takers, school personnel, and family members/guardians. We pride ourselves on being thorough and knowledgeable by staying current in the field. We also work closely with various College Board teams including but not limited to ACO, AP, SAT Suite of Assessments, and our State and District Partners.

About the Opportunity  

You will be instrumental in College Board’s mission to clear a path for all students to own their future. College Board provides accommodations to test-takers with disabilities so they can demonstrate their knowledge and skills. Your role will ensure that College Board exams accurately reflect the test-taker’s aptitude/achievement rather than their disability.  

A Clinical Manager is an integral member of a team of professionals responsible for ensuring that test-takers with disabilities have access to all College Board tests. Under the direction of the Directors of Clinical Review, you assist with all activities associated with evaluating students’ disability documentation to determine eligibility for accommodations on College Board tests (i.e., SAT Suite of Assessments; AP, CLEP). Additionally, the Clinical Manager communicates with school personnel, test- takers, families/guardians, and other College Board departments regarding documentation and accommodations, and serves as a resource in understanding psycho-educational assessment.

In this role you will focus on:

Documentation Review and Determination (80%)

Conduct cross program reviews of documentation from students seeking accommodations on College Board tests
Produce accurate and well-reasoned eligibility determinations that ensure access to College Board tests for test-takers with disabilities

Outreach & Customer Service (15%)

Handle direct verbal and written communications with secondary schools, education professionals (counselors, psychologists, etc.), parents/guardians, and test-takers relevant to decisions, documentation, and accommodations
Listen carefully and with empathy to parent and test-taker concerns. Educate the caller about the review and appeal processes
Provide guidance on how accommodations are provided on College Board tests to ensure the test-takers needs are being addressed by the approved accommodations
Maintain communication with relevant professional organizations to highlight College Board's mission to serve test-takers with disabilities

Collaboration, Consultation and Technology (5%)

Use various databases to gather relevant student data
Consult and collaborate with colleagues from both intra and interdisciplinary professions (psychology, neuropsychology, audiology, vision experts, medical experts)
Provide and receive feedback to ensure the effectiveness, quality assurance and efficiency of the eligibility process
Produce materials that provide information relevant to accommodations on College Board tests, including presentations, print and web-based educational tools, and resources to be used for training and professional development

About You 

You have

Psy.D./Ph.D. degreerequiredin directly relevant area
4 to 6 years of direct work experience as a professional in the practice of psychological/ educational assessment in secondary school or postsecondary level
Knowledge of secondary school issues/trends related to test-takers with disabilities
Extensive knowledge and application of assessments and procedures as they relate to the determination of various disabilities and appropriate accommodations
Strong interpersonal skills and the ability to collaborate with multiple stakeholders- team members, other professionals, educators, test-takers, and parents/guardians
Excellent verbal and written communication skills, instructional/training skills, and computer literacy, including Microsoft Office applications
Ability to effectively handle multiple situations simultaneously and prioritize judiciously
Enjoy and demonstrate an ability to work independently as well as collaboratively
Strong orientation toward growth, with an ability to give and receive feedback
The ability and desire to learn about relevant College Board programs
Demonstrate a passion for College Board’s mission
Authorized to work in the USA for any employer

About Our Process 

Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. Approximately, this is an 8-week process

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $60,000 to $105,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

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