Clinical Manager

College Board - Risk Management

Hybrid (NYO) or Remote (Candidates should expect to come into the New York Office upon the request of their managers, up to 10 times per year. The Clinical Manager may also travel 1-2 times per year. Travel required to SSD’s annual Reviewers’ Conference, generally held in July, and mandatory College Board meetings/events.

In lieu of a cover letter, all applicants must complete the accompanying questionnaire within our applicant portal. Candidates without a questionnaire will not be considered.

About the Team

Services for Students with Disabilities (SSD)

The SSD team at College Board is a close knit, dedicated team of 28 people with a passion for helping test-takers with disabilities from around the world receive appropriate accommodations on College Board tests. The team is committed to providing exceptional decision making, education, and outreach to support test-takers, school personnel, and family members/guardians. We pride ourselves on being thorough and knowledgeable by staying current in the field. We also work closely with various College Board teams including but not limited to ACO, AP, SAT Suite of Assessments, and our State and District Partners.

About the Opportunity  

You will be instrumental in College Board’s mission to clear a path for all students to own their future. College Board provides accommodations to test-takers with disabilities so they can demonstrate their knowledge and skills. Your role will ensure that College Board exams accurately reflect the test-taker’s aptitude/achievement rather than their disability.  

A Clinical Manager is an integral member of a team of professionals responsible for ensuring that test-takers with disabilities have access to all College Board tests. Under the direction of the Directors of Clinical Review, you assist with all activities associated with evaluating students’ disability documentation to determine eligibility for accommodations on College Board tests (i.e., SAT Suite of Assessments; AP, CLEP). Additionally, the Clinical Manager communicates with school personnel, test- takers, families/guardians, and other College Board departments regarding documentation and accommodations, and serves as a resource in understanding psycho-educational assessment.

In this role you will:

Documentation Review and Determination (80%)

Conduct cross program reviews of documentation from students seeking accommodations on College Board tests.

Produce accurate and well-reasoned eligibility determinations that ensure access to College Board tests for test-takers with disabilities.

Outreach & Customer Service (15%)

Handle direct verbal and written communications with secondary schools, education professionals (counselors, psychologists, etc.), parents/guardians, and test-takers relevant to decisions, documentation, and accommodations.

Listen carefully and with empathy to parent and test-taker concerns. Educate the caller about the review and appeal processes.

Provide guidance on how accommodations are provided on College Board tests to ensure the test-takers needs are being addressed by the approved accommodations.

Maintain communication with relevant professional organizations to highlight College Board's mission to serve test-takers with disabilities.

Collaboration, Consultation and Technology (5%)

Use various databases to gather relevant student data.

Consult and collaborate with colleagues from both intra and interdisciplinary professions (psychology, neuropsychology, audiology, vision experts, medical experts).

Provide and receive feedback to ensure the effectiveness, quality assurance and efficiency of the eligibility process.

Produce materials that provide information relevant to accommodations on College Board tests, including presentations, print and web-based educational tools, and resources to be used for training and professional development.

About You 

Education/Experience: Psy.D./Ph.D. degree in relevant psychological and education area.

4 to 6 years of direct work experience as a professional in the practice of psychological/ educational assessment in secondary school or postsecondary level.

Knowledge of secondary school issues/trends related to test-takers with disabilities.

Extensive knowledge of assessments and procedures as they relate to the determination of various disabilities and appropriate accommodations.

Strong interpersonal skills and the ability to relate to team members, other professionals, educators, test-takers, and parents/guardians.

Excellent verbal and written communication skills, instructional/training skills, and computer literacy, including Microsoft Office applications.

Ability to effectively handle multiple situations simultaneously and prioritize judiciously.

Enjoy and demonstrate an ability to work independently as well as collaboratively.

Strong orientation toward growth, with an ability to give and receive feedback.

The ability and desire to learn about relevant College Board programs.

Demonstrate a passion for College Board’s mission.

Authorized to work in the USA for any employer

About Our Process 

Application review will begin immediately and will continue until the position is filled.

While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. Approximately, this is an 8-week process.

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $60,000 to $105,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more

Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility

A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

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Clinical Manager, SSD