Fast Facts
We are looking for a Content Strategist who is passionate about localization and technical writing to create user-centric content strategies that drive global impact.
Responsibilities: Plan and manage multi-lingual content strategies, produce high-quality documentation, develop tutorials, and analyze usability and productivity metrics.
Skills: Strong technical writing, localization expertise, experience with content strategy tools, and proficiency in content management systems.
Qualifications: Bachelor’s degree or equivalent experience in technical writing, familiarity with version control tools, and understanding of SEO principles.
Location: Kitchener, Ontario, Canada
Compensation: Not provided by employer. Typical compensation ranges for this position are between CAD 70,000 - CAD 100,000.
We are seeking a Content Strategist with a passion for localization and technical writing to join our team. This role is ideal for someone with a keen eye for detail, a talent for clear communication, and a desire to make a global impact. As part of our team, you’ll help craft and manage content strategies that are user-centric, culturally relevant, and technically accurate.
Your collaboration with cross-functional teams and focus on user experience will contribute significantly to the overall success of our products and customers.
How will I make an impact?
- Plan and create multi-lingual content strategies in collaboration with cross-functional teams.
- Produce high-quality, persona-specific documentation that meets applicable writing and information architecture standards.
- Create accessible gifs and video tutorials to help end-users succeed in their daily tasks.
- Develop and follow style guide and writing guidelines to drive brand consistency.
- Develop, document, and refine standard operating procedures (SOPs) to drive efficiency.
- Work with cross-functional teams to understand product and documentation requirements
- Manage release cycle tasks and assignments within set deadlines.
- Develop, conduct, and track usability tests with internal/external stakeholders.
- Analyze productivity metrics.
- Engage with internal and external stakeholders to address multi-lingual content gaps.
What you’ll bring to the role:
Content Strategy Support
- Assist in developing and implementing content strategies for global audiences.
- Assist in developing and implementing the use of AI to enhance the documentation and process quality.
- Contribute to the creation and management of style guides, glossaries, and templates to ensure consistency across all content.
- Conduct content audits to identify gaps, redundancies, and opportunities for improvement.
Localization and Internationalization
- Collaborate with translators and regional teams to adapt content for different languages and cultures.
- Review and QA localized content to ensure accuracy and cultural relevance.
- Collaborate with translation vendors to maintain translation memories for consistency across regions.
Technical Writing and Documentation
- Write, edit, and organize technical content such as release notes, FAQs, help topics, blog posts, how-to video tutorials, and other media.
- Work closely with developers, product managers, and UX designers to ensure content meets technical and user requirements.
- Update and maintain documentation to reflect new features and user feedback.
Collaboration and Communication
- Work with cross-functional teams to align content with business objectives and user needs.
- Assist in presenting content strategies and findings to stakeholders.
- Provide input on content design and structure to enhance user experience.
Performance Tracking and Improvement
- Use analytics tools to measure the effectiveness of localized and technical content.
- Gather feedback from users and stakeholders to refine and optimize content.
- Stay informed on industry trends and best practices in content strategy, localization, and technical writing.
Suggested Qualifications/Experience:
- Bachelor’s degree, technical writing certificate, or equivalent work experience
- Experience in using version control tools such as GitHub
- Experience working with XML-based documentation publishing software, such as MadCap Flare
- Familiarity with localization tools (e.g., SDL Trados, MemoQ), content and learning management systems (CMS and LMS)
- Understanding of SEO principles and analytics tools (e.g., Google Analytics)
- Knowledge of programming languages, such as XML, HTML, CSS, and JavaScript
- Excellent project management skills and attention to detail
