Creative Operations Manager

Presence • Full-time • Remote (United States) • $90,000 - $95,000 / year • 1m ago

Fast Facts

Presence is seeking a Creative Operations Manager to oversee the management of marketing campaigns and projects, fostering communication and collaboration within a remote team environment.

Responsibilities: Manage project timelines and workflows, facilitate communication among stakeholders, implement streamlined processes, and provide solutions to optimize operations.

Skills: Proficient in project management software, Google Workspace, and familiar with design software; strong organizational, communication, and time management skills required.

Qualifications: 5+ years of project management experience in a creative environment, experience managing remote teams, and a deep understanding of marketing for SaaS products preferred.

Location: This position is fully remote, supporting candidates from anywhere in the US with the headquarters in New York City.

Compensation: $90000 - $95000 / Annually

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.

What will you do at Presence?

We're looking for a highly organized Creative Operations Manager with a deep knowledge of creative marketing tactics to join our team. Reporting directly to the Creative Director, you’ll be the driving force behind the timelines, processes, and communications that bring a wide range of marketing campaigns to life. You are a self-starter with a growth mindset who thrives in collaborative environments. You balance big-picture thinking with day-to-day execution. You have demonstrated experience managing small and large campaigns with remote teams, always with a keen eye for detail and a focus on results. You’re constantly seeing opportunities for improvement and have the drive to research and activate ideas that maximize resources.

Primary Responsibilities:

Setup, launch, and manage projects from start to finish: Manage projects of various complexity and size working closely with stakeholders throughout the organization; plan and schedule project timelines, milestones, and deliverables; maximize budget and manage workflows by efficiently for in-house, freelance, and agency partners
Keep everyone in the loop: Facilitate clear and consistent communication between team members, stakeholders, and clients, ensuring everyone is informed
Coordinate projects to run smoothly: Design and implement streamlined workflows, establish clear processes, and maintain meticulous documentation for all projects
Find solutions and drive improvement: Proactively identify potential roadblocks/risks/inefficiencies and constantly seek resourceful ways to optimize our processes
Manage information: Serve as the central source of truth for project information and documentation, ensuring easy access for all stakeholders; publish regular reporting on creative team performance; consistently maintain documentation and assets in publicly shared spaces
Anticipate challenges: Foresee potential roadblocks and proactively develop solutions to keep projects on track; identify risks, negotiate effectively, and implement solutions to mitigate issues
Onboard: Provide training and guidance to new team members or stakeholders on best practices and process improvements

You’ll thrive here if you have:

A curious and fearless spirit
A creative and analytical side
Solutions, new ideas, and actions
Clear and efficient communication skills
A strong ability to manage your time and work both independently and collaboratively
An adaptable/flexible mindset
Pro-level attention to details
The ability to see opportunity amid ambiguity
Humility and a can-do attitude
A great sense of humor: We love to laugh

What we're looking for?

5 years experience as a Project Manager in a creative environment (e.g. agency, design studio, in-house creative team)
Demonstrated experience setting up and managing work in project management software (ClickUp experience is a big plus)
Deep understanding of creative and marketing for SaaS products (e.g. writing, graphic design, web development, email marketing, social and content marketing)
Proficiency in Google Workspace applications (Docs, Slides, Sheets)
Excellent organizational, time management, and communication (written and verbal) skills
Ability to work independently and as part of a team
Experience managing fully remote teams
Familiarity with design software (e.g., Adobe Creative Suite)

What will help you succeed here?

Our team is committed to shared principles of inclusivity. We engage with all stakeholders in a spirit of listening, learning, and broadening our perspectives.
We commit to a growth mindset. We don’t use energy to explain why something can’t be done; we figure out how to make it happen.
We are mission-driven. Our work helps more children with special needs receive the necessary support. We believe that our work is essential, meaningful, and urgent.
We believe in data-driven decision-making, measuring outcomes, and iterative improvement.

What are some of the benefits we offer?

Comprehensive Medical Coverage includes Dental and Vision
Flexible PTO
11 Company Paid Holidays
Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
$500 home office stipend
Paid Life insurance, AD&D., and disability benefits
Paid parental and caregiving leave
Eligibility to apply for a Professional Development Scholarship.
Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.

Salary $90,000.00-$95,000.00

Where is this position located?

Presence is headquartered in New York City with our clients located throughout the U.S.
We support remote work from other locations in the US
This role reports to the Creative Director
All employees commit to be available on-camera for our Core Working Hours noon-5 pm EST M-F.

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