Senior Banner HR Product Support Analyst - REMOTE

Ellucian • Full-time • Remote (United States) • 2w ago

Fast Facts

Join Ellucian as a Senior Banner HR Product Support Analyst, providing high-level support for Banner Human Resources and Employee Self Service products in a remote position.

Responsibilities: Provide in-depth application support, document issues, and develop relationships with customers and colleagues while maintaining accuracy and focus on customer satisfaction.

Skills: Strong understanding of Banner HR/Employee Self Service, analytical and troubleshooting skills, and excellent communication abilities are required.

Qualifications: 3+ years experience with Banner HR products and a commitment to solving complex problems effectively.

Location: This job is fully remote within the United States, working East Coast hours and includes 24/7 customer support duties.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

We are seeking a Senior Banner HR Product Support Analyst to join our Global Support Team here at Ellucian. The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Ellucian Action Line team in providing high quality, front line support for our Banner Human Resources customers. This individual will be responsible for working closely with customers by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer.

Where you will make an impact

Provide in-depth support to Ellucian customers using troubleshooting and problem-solving skills to resolving application issues.
Clearly document issues within Ellucian’s tracking system and follow issue progress through resolution.
Develop effective working relationships with other Ellucian staff.
Work both independently and as an active, contributing member of a team.
Highly organized and able to work on multiple issues at one time.
Candidate will be working hours of East Coast.
Candidate must take their turn with 24/7 support of customers.
Maintain a solid understanding of the Banner Human Resources and Employee Self Service and keep up to date on new functionality

What you will bring

Strong understanding of the Banner Human Resources/Employee Self Service products (3+ years), including setup/functionality.
Must have strong/proven analytical and troubleshooting skills to effectively address functional and technical issues.
Must be able to analyze and resolve problems quickly.
Excellent communication skills, both verbal and written. Comfortable leading interactive Zoom (Video) sessions and phone calls with customers to troubleshoot problem areas.

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities

#LI-DF1

#LI-REMOTE