Fast Facts

Join First Student as a Candidate Experience Specialist, where you will ensure a seamless onboarding journey for new hires in a supportive and collaborative remote environment.

Responsibilities: Guide candidates through the onboarding process, coordinate training sessions, manage documentation, and ensure compliance while providing excellent support.

Skills: Customer service, onboarding, recruiting, metrics-driven environment experience, proficiency with Workday and Microsoft Office, strong communication skills, and attention to detail are required.

Qualifications: High school diploma required; Associate’s or Bachelor’s degree preferred. 1+ years of relevant experience is necessary.

Location: Remote with support for Yonkers and Mount Vernon, NY operations.

Compensation: $30 - $36 / Hourly

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Join Our Team as a Candidate Experience Specialist! Why join us as a Candidate Experience Specialist? • $30–$36 per hour (based on experience) • Remote work flexibility with primary support for our Yonkers and Mount Vernon, NY operations • Company perks & discounts! Enjoy savings on cell phone plans, new vehicles, and more through our Perk Spot program • Opportunities for career growth and development • A collaborative and supportive work environment About the Candidate Experience Specialist Position The Candidate Experience Specialist (CX Specialist) plays a vital role in guiding new hires—drivers, attendants, and location staff—through their onboarding journey, from offer acceptance to the start of in-person training. As the primary point of contact, the CX Specialist ensures a seamless and positive experience by coordinating training schedules, managing documentation, and overseeing compliance checks. This position is remote, but will primarily support our operations in Yonkers and Mount Vernon, NY. Key Responsibilities • Guide candidates through the full onboarding process, including offers, documentation, and compliance • Schedule and coordinate remote, onsite, or hybrid training sessions • Serve as the main point of contact for new hires, providing timely support and communication • Ensure accurate completion of hiring documentation and background checks • Maintain candidate records in Workday • Collaborate with Talent Acquisition, HR, Training, Safety, and Operations teams • Use Workday and other tools to track candidate progress and onboarding status • Monitor KPIs such as time-to-hire and training readiness • Ensure compliance with EEO, ADA, Affirmative Action, and company policies • Deliver exceptional customer service to candidates and internal stakeholders • Recommend and implement process improvements to enhance onboarding Candidate Experience Specialist Qualifications • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred • 1+ years of experience in customer service, onboarding, recruiting, or HR • Experience in a metrics-driven environment • Proficiency with Workday, Microsoft Office Suite, and comfort using AI tools such as ChatGPT and Microsoft Copilot • Strong attention to detail and organizational skills • Excellent verbal and written communication • High sense of urgency and effective time management Working Conditions • Remote work environment with standard office equipment • Minimal travel may be required for team meetings or training Apply today and help shape an exceptional onboarding experience for our new team members in Yonkers and Mount Vernon! In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence