Fast Facts

Seeking a Customized Program Manager to lead and manage a portfolio of faculty-led and experiential study abroad programs for US colleges, focusing on program development and relationship management.

Responsibilities: Manage customized study abroad programs, develop proposals and contracts, and oversee pre-departure processes while analyzing program evaluations for future improvements.

Skills: Proficiency in Microsoft Office and Google Suite, experience with CRM software, strong organizational and communication skills, and ability to build relationships across diverse groups.

Qualifications: Bachelor’s degree preferred, experience in international education or related fields, as well as prior participation in a study abroad program.

Location: Position is primarily based in Rome or Florence, Italy; will consider candidates in select US States, specifically Texas.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Description

We prefer this position be based in Rome or Florence, Italy. We do not sponsor work visa's etc. You must be eligible to work in Italy. 

HOWEVER, we will consider candidates in the following US States: AL/CO/CT/FL/GA/ID/IL/IN/MA/MD/ME/MI/MN/MO/NC/NJ/ OK/OR/PA/SC/TX/UT/VA/VT/WA/WI

POSITION SUMMARY

The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and experiential study abroad programs for US colleges, universities and partner institutions, from development and negotiation, through implementation. The Program Manager is also responsible for growing and sustaining professional relationships among university faculty and study abroad staff, while proactively seeking out new customized program development opportunities.

RESPONSIBILITIES

Primary responsibilities include: 

• Manage a portfolio of customized, faculty-led and experiential programs.
• Proactively seek out new customized program development opportunities.
• Gather specific details and requirements for requested programs.
• Collaborate with international staff and partner organizations to develop comprehensive itineraries and budgets for programs.
• Prepare and present detailed program proposals and contracts for university partners.
• Oversee the program pre-departure process to prepare international staff, enrollment staff and faculty for program implementation.
• Analyze post-program evaluation summaries, recommend improvements on future programs and initiate renewal of next year's programs.

Requirements

QUALIFICATIONS

KEY SUCCESS FACTORS

• Experience developing and sustaining professional relationships across diverse groups of people.
• Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc.
• Previous experience working in higher ed, international education, student advising, or assisting faculty and their staff preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets).
• Working knowledge of Salesforce (or similar CRM).
• Talent for organizing tasks and projects in a fast-paced environment, including excellent follow-up and meeting established deadlines.
• Excellent time management skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions.
• Excellent relationship-building and interpersonal skills.
• Strong communication skills, including the ability to write and speak clearly with people from around the world and across diverse groups of people.

KEY EDUCATION AND CERTIFICATIONS

• Bachelor’s degree from accredited college or university.
• Previous participation in a study/work/intern/volunteer abroad program preferred.
• Previous experience managing faculty-led study abroad programs preferred 

API CORE COMPETENCIES

• Customer Focus
• Problem-Solving
• Communication
• Team Approach
• Results
• Leadership