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Support Specialist II
Honorlock🇺🇸In-Person - Boca Raton, FL$45K–$65K/yr5mo ago
Summary
Support Specialist II at Honorlock provides exceptional technical support to administrators and exam takers for an online proctoring platform used by 350+ institutions worldwide. This role is critical for delivering superior customer experiences and ensuring seamless proctoring operations.
Key Responsibilities: Deliver world-class customer support via phone, chat, and email to resolve technical and procedural inquiries while serving as a trusted advisor to administrators. Diagnose and resolve software, browser, and operating system issues; perform triage and escalation; participate in product testing; and maintain accurate case documentation to meet CSAT, productivity, and service level targets.
Skills & Tools: 3-5 years of customer support experience with knowledge of AI systems and tools, proficiency in live chat, phone, and email support channels. Strong technical acumen in troubleshooting across Windows, macOS, and ChromeOS platforms, combined with empathy and excellent communication skills.
Qualifications: Required: 3-5 years of customer support experience with knowledge of AI systems and familiarity with remote troubleshooting. Preferred: Experience in SaaS or technical environments with expertise in system diagnostics and platform support.
Location: Hybrid in Boca Raton, Florida, United States (Remote-first with 4 x 11-hour shifts, 8:00 PM – 7:00 AM EST)
Compensation: $45,000 – $65,000/year
Job Description
The full job description is available on Honorlock's website.
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