Finance/HR/Payroll (ERP) Software Support & QA

Focus School Software • Full-time • Remote (Remote from St. Petersburg, Florida, United States) • 3w ago

Fast Facts

Join Focus School Software as a Finance/HR/Payroll Software Support & QA Specialist, contributing to innovative ERP solutions while supporting educators across the nation.

Responsibilities: Learn and support Focus' ERP product, manage client inquiries through Zendesk, communicate issues with teams, conduct quality assurance testing, and assist with sales inquiries.

Skills: Experience in accounting and client support, knowledge of fund accounting, employee processing, and educational processes, along with solid integrity and attention to detail.

Qualifications: Preferred experience in education or software technology-related fields, with a strong background in school district operations.

Location: This is a remote position based in the United States, with a specified location in St. Petersburg, Florida.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $75,000.

Finance/HR/Payroll (ERP) Software Support & QA

Focus School Software is a fast-growing Enterprise Resource Management company. We thrive on creating some of the most innovative features on the market today, helping educators to meet their evolving needs in classrooms, district management, state reporting compliance, and other facets of student-centered education and technology.

Currently, Focus is looking for energetic, creative, and experienced candidates who can help us succeed in our mission to serve an increasing number of districts across the nation. We keep our clients’ needs at the forefront of everything we do. As a company who understands the hard work of today’s educators, Focus looks for employees who share our values towards education.

Focus is looking to expand our team by adding an ERP Support & QA to the Tier 1 Technical Support / QA team. The ideal candidate should be well versed in accounting and client support.

Minimum Qualifications:

Experience in a similar position within education or a software technology-related industry
Fund accounting knowledge.
Knowledge of employee processing, compensation, and benefits.
Demonstrate solid character, integrity, and share our small business ethics
Makes attention to fine details a personal priority
Background in educational setting strongly preferred; knowledge of school district processes and operations

Job Responsibilities:

Learn Focus' product, processes and assist in supporting Focus product as needed
Serve as liaison in respect to answering questions, concerns, and requests from the Finance staff in Focus customers
Provide ERP accounting support through Zendesk ticketing system, email, and / or calls
Escalation of tickets to the appropriate department, as well as consistent follow-up with the client
Communicate with Tier 1 Support Manager / Director of Support on outstanding district issues
Communicate directly with QA / Automation Engineering Manager on open issues
Test changes in functionality / the system for Quality Assurance
Assist the sales team in answering questions about system functionality for the purpose of new proposals
Ability to foresee, maintain and meet deadlines to ensure testing is completed in a timely manner

Focus School Software’s compensation package offers the following benefits: