Success Manager, Enterprise, K-12

Partner in Publishing

🇺🇸In-Person - Los Angeles, CA$100K–$130K/yr10mo ago

K-12 Customer Success Account Management Enterprise Sales Literacy Instruction K12 Education

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Role Snapshot

Success Manager for an AI-powered K-12 literacy tutoring platform who builds relationships with educational institutions, particularly LAUSD, to drive platform adoption and customer success. This individual contributor role focuses on fostering district leadership partnerships and delivering measurable literacy intervention outcomes.

Key Responsibilities: Build and maintain trusted relationships with district leadership, manage accounts to drive platform usage, onboard new customers, and leverage product data to demonstrate value in literacy intervention. Manage customer risk, provide product expertise, and gather feedback to support renewal and expansion goals.

Skills & Tools: Strong customer success experience in Education SaaS with proven ability to manage high renewal rates (90%+) and data-driven decision-making. Preferred expertise in reading assessment, Science of Reading research, and experience implementing education software solutions.

Qualifications: Bachelor's degree and/or relevant experience with 2+ years in customer success, preferably in Education SaaS. Must have proven experience managing LAUSD school districts and a track record of achieving expansion targets.

Location: Los Angeles, California

Compensation: $100K–$130K/yr

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Job Description

Fast Facts

The Success Manager will engage with K-12 educational institutions, particularly the LAUSD, to foster relationships and drive usage of an AI-powered literacy tutoring platform.

Responsibilities: Build relationships with district leadership, manage accounts, onboard new customers, and engage in data-driven discussions for literacy intervention.

Skills: Practical experience in customer success, particularly in Education SaaS, and strong data-driven mindset.

Qualifications: Bachelor’s degree or relevant experience, 2+ years in customer success, and proven high renewals rate.

Location: Los Angeles, engaging directly with local educational institutions.

Compensation: $100000 - $130000 / Annually

The Talent Search Group at PiP is seeking a Success Manager, Enterprise (Los Angeles) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform.

The Success Manager has practical experience partnering with customers in K-12 education, specifically with the Los Angeles Unified School District. You will build strong relationships with district leadership, onboard new customers, and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.

Essential Functions:

Build Trusted Relationships
Manage Accounts to Drive Usage
Product Expertise & Feedback
Use Product Data to Drive Value
Manage and Mitigate Risk

Qualifications:

Bachelor’s degree, and/or relevant experience.
2+ years of customer success experience - preferably in the Education SaaS industry
Experience implementing software solutions, preferably in the Education SaaS industry.
Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
Must have experience managing LAUSD school districts.
Preferred: Experience in education administration and/or a start-up organization.
Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.

Benefits:

Competitive Salary: base salary range approx $100K-130K
Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work