Instructional Designer

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🇺🇸US1w ago

Corporate Instructional Design

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Summary

Instructional Designer supporting 29 automotive call center lines of business across multiple locations. Focus on developing training content and improving agent performance through effective instructional design.

Skills & Tools: Proficiency in Articulate Storyline and Rise 360 authoring tools. Strong written and verbal communication abilities with capacity to work independently with minimal supervision.

Qualifications: Not specified in job posting. Implied experience with instructional design and automotive or call center training preferred.

Location: US (multiple call centers)

Job Description

Job Description Job Requirements Environment • Supports 29 automotive call center lines of business across multiple call centers. • Agents are monitored for call duration and other performance metrics. Must-Have Skills • Articulate Storyline • Rise 360 • Strong written and verbal communication • Ability to work independently with minimal supervision Performance Metrics & Success Criteria • NSAT (Customer Satisfaction) • Customer service Key Performance indicators • Call duration and agent effic…