Fast Facts
The Customer Success Manager will guide educators in the Pacific Northwest, ensuring effective use of Edmentum solutions to enhance student success through strong relationships, data analysis, and strategic recommendations.
Responsibilities: Key responsibilities include overseeing customer success from onboarding to renewal, building partnerships with educators, analyzing data for insights, collaborating with internal teams, and advocating for customer feedback.
Skills: Required skills include strong communication, data analysis, knowledge of educational trends, and a passion for improving education.
Qualifications: Preferred qualifications include a bachelor's degree and 5+ years experience in education technology or customer success.
Location: The position is located in the United States with travel required up to 65%.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.
What You’ll Do
As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.
In this role you will:
- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
- Build deep partnerships with district leaders and educators to promote engagement and awareness.
- Analyze data to uncover insights and craft strategies that maximize student learning impact.
- Collaborate with internal teams to secure renewals and identify growth opportunities.
- Advocate for customers by sharing feedback that shapes future products and services.
Who You Are
- You have a bachelor’s degree and 5+ years of experience in education technology or customer success.
- You are passionate about improving education and driving positive change.
- You have strong communication skills and can engage effectively at all levels of a district.
- You are skilled in analyzing data and making strategic recommendations.
- You have a deep understanding of curriculum, instruction, and educational trends.
- You are proactive, adaptable, and thrive in a fast-paced environment.
- You are collaborative and committed to fostering inclusion.
- You are willing to travel up to 65%.
- You are willing to take on evolving responsibilities based on business needs.
Job Application Deadline:1/30/2026
