Returns Associate, 1st Shift

🇺🇸In-Person - Midway, KY$28K–$35K/yri1h ago

K-12 Operations Operations Management Process Improvement Warehouse Logistics Customer Service Inventory Management

Role Snapshot

Returns Associate responsible for processing returned customer shipments and determining product disposition. This role ensures timely resolution of returns while maintaining team communication and meeting service level agreements.

Key Responsibilities: Process returned items according to standard procedures, analyze product condition to determine final disposition, work in FIFO order to meet SLAs, and communicate effectively with team members and customer service to maintain working relationships.

Skills & Tools: Detail-oriented with strong organizational and self-motivation abilities; capable of analyzing problems, formulating logical conclusions, and creating potential solutions; excellent communication and teamwork skills.

Qualifications: No specific education or experience requirements stated in the job description; high school diploma or equivalent typically expected for warehouse/returns processing roles.

Location: In-Person - Midway, KY

Compensation: $28K–$35K/yr (estimated)

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Job Description

We are seeking a Returns Associate to join our team. In this role, you will process returned shipments from customers in a timely manner and analyze product condition to determine final disposition. In addition, the position requires managing communication within the team to establish and maintain effective working relationships. Candidates should be able to analyze problems, formulate logical conclusions and create potential solutions. The ideal applicant is detail-oriented, organized and self-motivated.

A day in the office looks like this:

Handle return items based on standard process and procedures.
Resolve disposition of product that has been returned.
Work in FIFO order to ensure SLA’s are met
Ensure good communication within the team to establish and maintain effective working relationships with co-workers and support the customer service team