Customer Success Manager - Elite (Ice Hockey)

Hudl • Full-time • Hybrid in Omaha, Nebraska, United States • 3w ago

Fast Facts

We are seeking an Elite Customer Success Manager to enhance customer relationships and drive renewals within the North American ice hockey market.

Responsibilities: Develop strong customer relationships, work towards renewal and engagement targets, and manage all aspects of account management and customer support.

Skills: Strong knowledge of ice hockey, excellent communication and presentation skills, proficiency in sports technology, and analytical abilities are essential.

Qualifications: Previous sales experience and a background in coaching or athletics are preferred.

Location: This position is based in Omaha, NE, with a focus on candidates living within commuting distance.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.

Your Role

We’re looking for an Elite Customer Success Manager to join our Sales team, with a focus on our North American professional, NCAA Division I & Club, and Junior ice hockey market. Our Elite Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season.

In this role, you’ll:

Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha, Nebraska.

Must-Haves

An ice hockey guru. You’re familiar with high-performance workflows and global best practices in elite ice hockey, especially around team performance (Sportscode) and recruitment (Instat).
Excellent communicator. Presentation skills are key in this role.
Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.
Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
Empathetic. You can step into the customer’s world and understand their problems to provide better solutions.
Organized. You have workflows and processes that help prioritize what’s most important.
Delegator. Youknow what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.

Nice-to-Haves

Previous sales experience. You’ve walked the walk.
Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
Growth mindset. You’re not willing to settle for where you’re at.

Our Role

Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.